What 20 Years of AI Taught This MSP
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What 20 Years of AI Taught This MSP
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In this week's episode, Damien sits down with Jon Salisbury, CEO at Nexigen, to talk about what 20 years of AI experimentation has taught him as an MSP leader. Jon explains why MSPs should stop thinking only in terms of tools and start focusing on use cases, governance, literacy, data quality, and culture. He also breaks down why “locking down” AI is not enough, and why creating a safe “Golden Road” may be the best way to reduce shadow AI and help clients adopt AI responsibly.
Chapters:
0:00 - Intro
1:41 - Getting started with AI
9:40 - Working on himself around AI
22:20 - How does this inform his MSP
29:53 - How do you help people with AI
36:10 - What he's excited about now
41:11 - How he leads his team
Connect more with Damien and Ben:
Damien - https://www.linkedin.com/in/dstevens
Jon - https://www.linkedin.com/in/jonsalisbury/
📺 Watch on YT: https://www.youtube.com/@mspmindset