Most companies talk about AI.
Few actually become AI-native.

In this episode of the podcast, Laks and Charlie sat down with Bill Niles, CEO of Brinks Home, who's leading one of the most compelling AI transformations in the service industry—without being a tech guru.

We didn't talk about futuristic robots or cutting-edge hardware. Instead, we explored how a lawyer-turned-CEO used conviction, culture, and customer obsession to:

✅ Cut customer attrition nearly in half
✅ Boost margins from 48% to 60%
✅ Reduce call volume from 4M to 1.2M
✅ Build a data-first culture from the ground up

Niles shares how he evangelized AI from the boardroom to the frontlines, why data janitorial work is the unsung hero of transformation, and what it really takes to lead through change.

If you're a business leader wondering how to actually make AI work for your company—this one's for you.

What happens when one of the world's top executive coaches turns his attention to AI? In this episode of Welcome to the Machine, Keith Ferrazzi delivers a compelling take on why most organizations are asking the wrong questions about AI—and what they should be doing instead.

Ferrazzi believes that AI isn't just a tool, it's a new teammate. And if leaders want to unlock its potential, they need to stop thinking in terms of org charts and start building teams around outcomes. The conversation dives into why mediocre teams will struggle with AI, while high-performing ones will thrive by embracing new practices, not just new tech. Ferrazzi shares how he helps companies rewire their culture by starting small: forming a few teams with a shared mission, a new social contract, and the courage to challenge each other in real time.

He also lays out a blueprint for scaling transformation through "black belts of AI" who reengineer their own roles and coach others to do the same. It's not about top-down mandates. It's about movements that start at the edges and ripple across the enterprise.

This episode is a must-listen for anyone serious about leading teams through disruption—and building a culture that's ready for what's next.

Excited to announce the launch of our latest podcast episode - diving deep into the world of Open Source. Our special guest, Holly Peck, is shaping the future of open source AI and model accessibility. With a decade of experience in AI - Holly was building humanoid robots and avatars before this was cool - her new company Bytez is trying to unlock the massive universe of open models beyond the big ones we all know. The implications of what she is building could be far reaching and are worth paying attention to if you're trying to understand a near future where far more of the tasks around us are being performed by AI. Tune in to hear Holly's insights on what open source AI means for business, the public good, and the future of AI development. 🎧✨

Data privacy isn't just a tech issue—it's about reclaiming control over one of the most valuable currencies in the world: your personal data. In this episode, we're joined by Wes Chaar, a data science and analytics thought leader and author of Data Independence: Reclaiming Privacy in an Era of Evolving Tech, to discuss the urgent need for privacy in a data-driven economy.

From understanding why data consent, control, and currency (the C3s) are reshaping consumer rights, to exploring the bold idea of Personal Data Vaults where you hold the key to your own information, this episode unpacks it all. Wes also shares why protecting data privacy isn't just good for the individual—it's critical for the future of capitalism, democracy, and AI-powered innovation.

If you've ever wondered what's really at stake with every click, scroll, and "I agree" button, this conversation is for you. Tune in and discover how we can build a more transparent and equitable digital future.

AI is transforming the way we communicate, and it's not just about chatbots—it's about reshaping how we interact with technology in every part of our lives. In this episode, we talk with Barak Turovsky, former Head of Product for Google AI and now the VP of AI at Cisco, to explore the power of ChatGPT and transformer models. From enhancing how we process language to their role in automating everyday tasks, these technologies are already making a huge impact. Join us as we dive into the practical applications of language-focused AI and discuss how it's revolutionizing everything from daily workflows to future innovations in the workplace.

AI is revolutionizing the way we work, and it's not just about automation—it's about reshaping the entire hiring process. From determining which resumes get noticed to assessing your potential for the next job, AI is already making critical decisions that impact careers. Join us as we talk with industry experts Charles Handler, the founder of Rocket Hire, and Meng Li, a Leadership Assessment consultant at Spencer Stuart, to uncover the opportunities and challenges of AI-driven recruitment. Whether it's transforming human performance evaluation or enhancing leadership development, this conversation will reveal how AI is changing the game—and what you need to know to stay ahead.

AI has changed dramatically in the past year as a result of the public introduction of generative AI and LLMs. The ways in which AI is presented today feels more human than ever before, and the tools that are now available to the public have vastly expanded what the average person is capable of creating and achieving. While generative AI is one tool in a vast universe of AI use cases, it is evident that it will be one of the most public-facing and relevant tools over the next few years.

In today's episode, we are taking a closer look at generative AI with Kelly Schaefer, Domain Lead and Product Management Director at Google. Kelly is responsible for driving how Google's GenAI capabilities show up in their broader services and in entirely new products, bridging the technology being developed in R&D with the tech that people are using every day. In this episode, we'll discuss how these tools are beginning to (and will continue to) show up in our day-to-day lives - at home, at work, online, in our social circles, and in consumer goods - and take a look at what tools are ahead on the horizon. We'll also explore how to use generative AI to augment human capabilities and increase the quantity and quality of our outputs.

Joining us today is AI researcher Mark Woodward. Mark holds a Computer Science Masters from Stanford and a PhD from Harvard, has a decade of applied AI research and field experience, and has held a residency with Google Brain. Suffice to say, Mark is an AI expert who has worked on the bleeding edge of the field. In his next chapter, Mark has turned his attention to the field of cryonics.

Machine intelligence and AI is poised to become a super accelerant for scientific inquiry and innovation, unlocking seemingly impossible problems, and revealing complex ethical and societal issues. Up until this point, cryofreezing and preservation has felt like a Hollywood sci-fi fantasy, where astronauts are frozen for deep space travel in the distant future. In reality, cryogenic life preservation may be closer than we think, because we already understand roughly what is needed to make it work. In this episode of Welcome to the Machine, Mark walks us through why machine intelligence is so well positioned to help guide us through many of the most complex remaining scientific challenges, and what that means for the future of this technology.