Welcome to ExPEERience!
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Welcome to ExPEERience!
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What does it mean to deliver an exceptional customer experience? Is it possible to build amazing experiences before engaging with customers? And how can you anticipate your customers’ future needs and preferences, so you can evolve your CX efforts to meet their ever-changing needs?
Hi, I’m Paula Hansen, Chief Revenue Officer for SAP Customer Experience and I’m thrilled to bring to you a brand new podcast. I call it ExPEERience, with an emphasis on “peer,” because this is a series that will sound like the kind of conversation you have with your peers, your colleagues, those individuals who are as passionate about the future of CX as you are. I know you’re going to love it.
Joining me on each episode of ExPEERience will be a collection of world-class Customer Experience leaders, you’ll hear stories of how business were transformed when they put great CX at the heart of their strategies. ExPEERience, with me, Paula Hansen, launches this fall. Subscribe now, so you don’t miss a single episode.