We Fucked Up...and let the customer drive the bus | Episode 16
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We Fucked Up...and let the customer drive the bus | Episode 16
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Have you ever let the client tell you they're a special little flower? That your standard processes simply canNOT apply to them?
...no? Well, then you haven't quite fucked up like we have.
In this episode we welcome Mick Weijers, Founder of Customer Success Snack, to chat how to overcome a know-it-all customer:
00:00:00 - Intro
00:03:30 - When the customer takes the wheel
00:05:59 - Even senior leaders fall for it
00:07:49 - Holding your ground in tough calls
00:09:06 - The client who knew better (but didn’t)
00:12:13 - Faking confidence vs. building trust
00:17:08 - When big accounts push too hard
00:25:59 - Which outcome framing works best?
00:29:22 - Key takeaways
And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.
Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/
Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe
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