In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The conversation highlights the importance of patient education, the role of the Patient and Family Advisory Council (PFAC), and the successful outcomes achieved through collaboration and quality improvement initiatives. The leaders share their experiences, insights, and the recognition they received for their impactful work, emphasizing the significance of the patient voice in healthcare.

Chapters:
00:00 Introduction to Voices of Experience Podcast
01:26 Meet the Leaders of Digestive Diseases Institute
03:22 The Colonoscopy Reduction Project: Identifying the Issue
05:47 Patient Education: Enhancing the Experience
08:21 Standardizing Patient Education and Discharge Calls
10:43 Pre-Procedure Education: Preparing Patients for Colonoscopy
13:39 Recognition and Accolades for the Project
17:09 The Importance of Patient Voice in Healthcare
20:32 Final Thoughts on Patient-Centered Care

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Takeaways:
-The colonoscopy reduction project significantly improved patient outcomes.
-Patient education was identified as a critical area for improvement.
-Standardizing processes across units enhanced patient care.
-Engaging nurses in patient education led to better understanding.
-Discharge calls were implemented to reinforce patient education.
-Utilizing technology like MyChart improved patient access to information.
-Collaboration with PFAC was essential for project success.
-Recognition at conferences highlighted the project's impact.
-Listening to patients is crucial for effective healthcare delivery.
-The patient voice should always be at the center of care.

"We cut the revisit rate in half!"

"We received a QI macros blue ribbon!"

"PFAC was a vital part of our success."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac

In this episode of the Voices of Experience podcast, host Amber Washington introduces the new Patient Family Advisory Council (PFAC) executive committee members. The discussion revolves around their personal experiences with Tampa General Hospital, their visions for improving patient-centered care, and the importance of community engagement. Each member shares their unique stories, highlighting the significance of the patient voice in healthcare. The episode emphasizes the need for continuous improvement in healthcare practices and the role of patient advocates in shaping a better experience for all.

Chapters:
00:00 Introduction to the Voices of Experience Podcast
01:41 Meet the New PFAC Executive Committee
07:09 Vision and Leadership in PFAC
11:27 Engagement and Community Involvement
15:48 Personal Stories and Patient Experiences
33:17 The Importance of the Patient Voice

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Takeaways:
-The value of the PFAC members is priceless.
-Community engagement is essential for healthcare improvement.
-Patient experiences shape the future of healthcare.
-Mentorship programs can enhance advisor involvement.
-Quality and safety are core focuses of PFAC.
-Diverse patient voices lead to better healthcare outcomes.
-Engagement in the community fosters trust and collaboration.
-Personal stories highlight the importance of patient advocacy.
-The patient voice is crucial for understanding diverse experiences.
-Healthcare must adapt to meet the needs of all patients.

"We want to be that choice." "We are part of the community." "Behind every number is a patient."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac

In this episode of the Voices of Experience podcast, host Amber Washington speaks with Dr. Anthony Watkins, a transplant surgeon at Tampa General Hospital. They discuss the critical role of patient voices in healthcare, the importance of kidney transplants, and the impact of chronic kidney disease. Dr. Watkins shares his journey in transplant surgery, the demographics of patients he serves, and the significance of patient advocacy in the healthcare system. The conversation highlights the need for health literacy and the responsibilities of patients post-transplant, emphasizing the importance of individualized care.

Chapters:
00:00 Introduction to Patient-Centered Care
01:19 Meet Dr. Anthony Watkins
03:27 The Importance of Kidney Transplants
06:17 Impactful Patient Stories
08:34 Understanding Patient Demographics
11:41 Advocating for Kidney Health
14:19 Post-Transplant Care and Responsibilities
16:56 The Role of Patient Advocacy
22:04 Conclusion and Future Conversations

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Takeaways:
-The patient's voice is critical in healthcare situations.
-Tampa General Hospital has achieved record transplant volumes.
-Kidney transplants significantly improve patients' quality of life.
-Chronic kidney disease is often caused by high blood pressure and diabetes.
-Health literacy is essential for patients to advocate for themselves.
-Patients must adhere to medication regimens post-transplant.
-Every patient has unique needs that must be addressed.
-Access to quality healthcare is vital for managing chronic diseases.
-Patient stories remind healthcare providers of their impact.
-Building trust between patients and providers is crucial for effective care.

"Health literacy is crucial for patient advocacy." "Every patient is different and has unique needs."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac