In this episode, Johnny Crowder shares his personal journey with mental health, the power of vulnerability, and innovative tools like Cope Notes that support mental well-being. Discover insights on reducing stigma, recognizing signs of mental health struggles, and fostering resilience.

Key Topics:

• Johnny Crowder's personal mental health story
• The role of music in coping with mental health
• Challenges of stigma and media influence
• The impact of diagnosis and advocacy
• Introduction to Cope Notes and its benefits
• Recognizing signs of mental health struggles
• Supporting loved ones and colleagues
• Building resilience through imagination and hope

Chapters:

00:00 Introduction and Johnny Crowder's Background
00:29 Johnny's Childhood and Early Challenges
01:26 Starting Treatment and Changing Perspectives
02:10 Music as a Medium for Connection and Healing
04:01 The Power of Sharing Personal Stories
04:31 Stigma Around Mental Health and Media Influence
05:50 Diagnoses and Societal Perceptions
08:31 Signs of Mental Health Struggles in Others
11:17 Supporting Loved Ones and Colleagues
16:04 Maintaining Hope During Difficult Times
18:03 Introduction to Cope Notes and Its Impact
21:24 Real Stories of Hope and Recovery
26:00 Resilience and Using Imagination to Overcome Challenges
28:44 Final Message and Resources for Help

“Tomorrow might be better.”

“If you can just say something like, ‘That sucks.’ And I was like, ‘Yeah, it really does.’”

“Please don’t leave before you get to experience all that stuff.”

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac

In this episode, Dr. Noella West discusses the vital role of Advanced Practice Providers (APPs) in healthcare, their training, scope of practice, and the importance of APP Week. She shares insights on building patient trust, expanding access to care, and the future of APP practice.

Key Topics:

• Role and scope of APPs
• Training and certifications of APPs
• Impact of APPs on healthcare access
• Building patient trust and communication
• Future trends in APP practice

Chapters:

00:00 Introduction to Dr. Noella West and APP Week
02:05 Journey into healthcare: From family history to leadership
04:04 Defining the role of an Advanced Practice Provider
05:59 Differences between nurse practitioners and physician assistants
07:59 Supporting and elevating APPs at Tampa General Hospital
10:12 The significance of APP Week and recognition activities
12:06 Building trust and connection with patients
14:04 Educational background and certifications of APPs
16:05 Overcoming misconceptions about APPs
17:50 The future of APP practice and healthcare innovation
20:09 Patient empowerment and active participation in care
21:56 Closing remarks and appreciation for APPs

"APPs are highly trained, collaborative healthcare providers."

"Building trust involves listening and personalized communication."

"The future of APPs includes more presence in research and policy."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac

In this episode of the Voices of Experience podcast, host Amber Brown welcomes Aamer Ahmed, Chief Patient Experience Officer to the show. Aamer shares his vision for transforming patient experience by adopting a holistic, journey-based approach that emphasizes human connection, cross-department collaboration, and patient-centered care.

Key Topics:

• Patient journey mapping and its importance
• Changing paradigms in patient experience measurement
• Cross-department collaboration for seamless care
• Accessibility and language services in healthcare
• The role of spiritual health and human connection

Takeaways:

• Patient experience is a human experience that spans the entire continuum of care.
• Measuring patient experience should focus on journeys, not just units or departments.
• Cross-department collaboration is essential for seamless patient care.
• Accessibility, language services, and spiritual health are critical components of patient-centered care.
• Leadership must adopt a holistic view to truly improve patient experience.

"Patient experience starts long before hospital arrival."

"Measuring journeys across the continuum of care is essential."

"Experience matters as much as clinical care."

🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac

Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories

Follow on social media @voicesofexperiencepfac