Welcome to eCommerce Legend, in this episode, we will embark on a journey about Customer Support and Tech with Onepilot, one of Europe's fastest-growing tech companies. In this two-part series, we share the insights behind their rise.

Our guest for this episode is George Loraine, the Expansion Manager at Onepilot, who lends his expertise to delve into the realms of customer support and e-commerce expansion.

In Part 1, you'll discover:

• Onepilot's Origin: The story behind Onepilot's creation, the idea of mixing traditional customer service outsourcing and technology.

• Tech-Powered Differentiation: How Onepilot stands out in the customer support arena with a tech-driven approach.

• Technological Innovations: Including AI, data-driven coaching, and a knowledge base that seamlessly blends human expertise with technology.

• Insights from an expansion manager: Learn from Onepilot's expansion strategy in the UK, Germany, Spain, and the Netherlands, leveraging existing infrastructure and starting with proof of concept.

• Success Stories: Dive into some of the use cases where they have helped to transform brand's customer care.

• Signs to Outsource CS: What are the indicators to identify that your brand might need to outsource its customer service?

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