The Engagement Crisis Killing Wineries, Breweries & Distilleries (and How to Fix It) →

https://youtu.be/xiyShLAbWS0

Brady just spent three weeks in South Africa at luxury resorts charging $500-1000/night. Every single one had the same problem: gorgeous properties, mediocre cocktails, and zero engagement. They'd post beautiful content, get likes and comments from travelers actively looking to book... and then ghost everyone.

Sound familiar?

Most hospitality businesses are bleeding revenue because they're posting but not engaging. They're sending out the bat signal but nobody's there to answer. In this episode, we break down the Opener/Setter/Closer system—the exact framework that turns social media interactions into reservations, without hiring a full marketing team.

Here's what we cover:

1. Why engagement is your lowest-CAC customer acquisition channel (a $1.88 drink can generate a $50+ check)
2. The three roles you need: Opener (spots + starts conversations), Setter (books reservations), Closer (delivers experience)
3. How to find customers by "following the foot traffic" on your competitors' pages
4. Why most restaurants answer phones during slow times but go dark when they're busy (backwards thinking)
5. The housekeeping analogy: engagement is a recipe, not rocket science

If you're in hospitality and you're posting content but not starting conversations with the people who engage with it, you're leaving money on the table. This episode shows you how to fix it.

Connect with us:

Brady on IG - https://www.instagram.com/direct/t/103536321040823/

Gabriel on IG - https://www.instagram.com/direct/t/107791613950157/