『TrustCast Show』のカバーアート

TrustCast Show

TrustCast Show

著者： Zane Myers
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The TrustCast Show features in-depth conversations with successful business leaders who are shaping their industries. Host Zane Myers sits down with top attorneys, physicians, plastic surgeons, and private practice professionals to uncover the real stories behind their success — what worked, what didn't, and the advice they'd give others building a practice. Each episode is 30 to 40 minutes of unfiltered conversation: backgrounds, unique approaches, and hard-won lessons from professionals at the top of their fields. New episodes published regularly across YouTube, Apple Podcasts, Spotify, LinkedIn, and 20+ platforms. Produced by TrustCasting — done-for-you video marketing that helps professionals grow their practices through short-form video distributed across 10+ platforms.Copyright 2025 Trustcasting Podcast マネジメント・リーダーシップ マーケティング マーケティング・セールス リーダーシップ 毎時 経済学
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  • Ryan Hancey on the Nine-Year Fight to Hold a Utah Jail Accountable for a Twenty-One-Year

    Ryan Hancey on the Nine-Year Fight to Hold a Utah Jail Accountable for a Twenty-One-Year
    2026/07/26
    What happens when a trial lawyer picks up the phone in his living room on a December evening in 2016 and hears a father sobbing on the other end, who has just learned that his twenty-one-year-old daughter was brought to a Utah jail while withdrawing from opioids, began vomiting the same night a guard saw her, spent five days deteriorating without receiving medical care, and died of dehydration in her cell — and the lawyer immediately says yes, formalizes the relationship the next morning, and then spends nearly nine years fighting through summary judgment rulings that wiped out the county and every jail guard in the case, an interlocutory government immunity appeal to the 10th Circuit specifically designed to buy two years of delay and take the wind out of his sails, a circuit court ruling that let the doctor out but sent the nurse back, the retirement of the original judge mid-appeal and the assignment of a new one who agreed on reconsideration that the county should never have been dismissed, a cert petition all the way to the United States Supreme Court over qualified immunity, and finally in April of 2025 stands before ten jurors who deliberate for six hours and return a verdict of more than fifteen million dollars for the family of Madison Jensen? In this episode of the Trustcast Show, Zane Myers speaks with Ryan Hancey, a shareholder and trial lawyer at Kesler & Rust in Salt Lake City, Utah, about a case he took on a phone call from a grieving father in his living room and did not let go of for the better part of a decade — and what it took in legal strategy, case law research, judicial persuasion, and sheer stubbornness to see it through to a verdict. Ryan explains the government defendant's unique right to file an interlocutory appeal before any final judgment has been entered — a procedural tool no private defendant has, that can pause a case for years, that the government uses specifically because it knows it will drain the momentum and resources of the other side — and how the motion for reconsideration that brought Duchesne County back into the case on the eve of trial changed everything, including what a jury would feel when they looked across the courtroom. He also walks through the Tenth Circuit case law he found that established the systemic failure standard — that liability in a civil rights case does not require pointing to a single bad actor, that a collective environment so obviously broken that harm was virtually inevitable can be enough — and how Judge Barlow's willingness to apply that standard reset the entire trajectory of the case. They also discuss the breach of franchise agreement defendant who claimed to be a mind reader and what the jury did with that answer, the 2018 case Ryan lost because his clients were a dumpster fire on the witness stand despite a dozen rounds of preparation in his conference room — and the juror who called afterward to say they would have hired him personally but couldn't stand his clients — why he refuses to give anyone a percentage chance of winning because no honest lawyer can know that, and why a bottom line number that is not actually your bottom line number destroys the credibility and the leverage you need when the case goes sideways. Ryan also covers why his expertise is in litigation itself and not in any subject matter area, how a strong litigation system is essentially plug and play across construction, products liability, civil rights, and franchising disputes, and why by the time he took a mink ranching products liability case to a federal jury he could have opened his own mink ranch from everything he had to learn in preparation. Ryan Hancey is a shareholder and trial lawyer at Kesler & Rust in Salt Lake City, a firm established in 1980, admitted to the Utah Bar in 2001 and to the U.S. District Court District of Utah, the 10th Circuit, and the U.S. Supreme Court. He is a graduate of Utah State University and the University of Utah S.J. Quinney College of Law, has litigated cases in Utah, Delaware, Idaho, Colorado, Wisconsin, and other states, and has built his entire client base on referrals without a single billboard. Connect with Ryan Hancey: keslerrust.com Email: rhancey@keslerrust.com Phone: 801-532-8000 McIntyre Building, 2nd Floor, 68 South Main Street, Salt Lake City, UT 84101 Chapters 00:00 Introduction to Ryan Hancey 00:23 December 2016 — a father sobbing on the phone and the case that would take nearly nine years 01:24 How a twenty-one-year-old dies of dehydration in a jail cell over five days 02:40 From 2016 to a 2025 verdict — the full arc of the Madison Jensen case 03:28 Three defendant groups: Duchesne County and the sheriff, the medical staff, and the jail guards #RyanHancey #KeslerRust #TrustcastShow #MadisonJensen #UtahTrialLawyer #CivilRightsLawyer #JailDeathLawsuit #QualifiedImmunity #SaltLakeCityAttorney #TrialLawyer
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    41 分
  • Jeffrey Liggio on Twenty-Five Years of Military Helicopter Rescues,

    Jeffrey Liggio on Twenty-Five Years of Military Helicopter Rescues,
    2026/07/24
    What happens when a Navy helicopter pilot who spent his early career hauling people out of impossible situations — stroke victims on cruise ships, lost families at sea, a person with a heart attack on a mountainside with nowhere else to turn — decides to go to night school and get his law degree, walks into his first plaintiffs job announcing he wants to be a plane crash lawyer or a maritime disaster attorney, gets force-fed insurance policy after insurance policy every single evening by a boss who docks his pay if he doesn't come in the next morning with the right answer, and slowly — against every instinct he had — discovers that the thing he was being made to learn against his will was actually the rarest and most valuable specialty in the entire plaintiffs bar, that very few lawyers who fight for people actually understand insurance law from the inside out, and ends up building a forty-four-year career doing exactly what he did in the helicopter — getting to people who have nowhere else to turn and bringing them to safety? In this episode of the Trustcast Show, Zane Myers speaks with Jeffrey Liggio of Liggio Law in West Palm Beach, Florida, a decorated retired U.S. Air Force Major, a Board Certified Civil Trial Lawyer, a Super Lawyers selectee, and a recipient of the Florida Justice Association's Al J. Cone Lifetime Achievement Award, about what it actually takes to fight an insurance company that has unlimited lawyers, unlimited money, and institutional muscle behind every single denial. Jeffrey explains why the very first question after a health insurance denial is not what happened but where the insurance came from — because ERISA law, Medicare, the Affordable Care Act, state government plans, and individual policies each carry a completely different set of rights, procedures, and traps, and confusing them before the appeal is filed can cost you your case permanently. He walks through the ERISA trap in detail — the federal law that applies when insurance is a benefit of private employment, that requires you to exhaust every internal administrative remedy before you can set foot in a courthouse, that limits your venue to federal court with no jury trial, and that restricts the judge to reviewing only the internal appeal record you created — which means the paperwork you file on your own, without a lawyer, may be the only evidence a judge ever sees. He also covers why a quick settlement check at your front door the day after an accident is almost always a sign that someone on the other side found something you have not found yet, and why the answer to a fast offer is almost always slow down and call someone first. They also discuss what Florida's gutted attorney's fee law actually left intact — the declaratory action statute, the HMO statute, the group health statute — and the proposal-for-settlement maneuver Jeffrey has used to generate court-awarded fees even where the statute no longer reaches, including a thirty-year story involving the same judge, the same opposing counsel, a $125,000 case, and a fee that ended up above $300,000. Jeffrey explains step therapy — the practice of forcing patients to try cheaper drugs that their doctors already know won't work before approving the medication actually prescribed — and why there is a Florida statute that most insurance companies simply ignore, the watchman device case where a man's insurer called an FDA-approved and Medicare-approved cardiac device experimental, which by federal law it legally cannot be, and the sixteen-year-old girl who now has a five-million-dollar judgment hanging over her entire adult life because her insurance company refused for two and a half years to pay the policy limits on a medium rear-end collision that her own insurer controlled the litigation on. He also covers what third-party administrators claiming no responsibility actually mean under agency law, what independent review doctors moonlighting for a couple hundred dollars and fed a conclusion actually produce, and why institutional fraud is not too strong a phrase for what happens when those reports get altered before they go back to the insurance company. Jeffrey Liggio is the founding partner of Liggio Law in West Palm Beach, Florida, a Board Certified Civil Trial Lawyer by both the Florida Bar and the National Board of Trial Advocacy, a decorated retired U.S. Air Force Major and former Naval Aviator, a Super Lawyers selectee from 2006 through 2023, and the recipient of the Florida Justice Association's Al J. Cone Lifetime Achievement Award. He has practiced for forty-four years, works exclusively in Florida state and federal courts, and is supported by a team that has been with him collectively for over fifty years. #JeffreyLiggio #LiggioLaw #TrustcastShow #FloridaInsuranceLawyer #HealthInsuranceDenial #BadFaithInsurance #ERISALaw #InsuranceLitigation #WestPalmBeachAttorney #MilitaryVeteranLawyer
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    42 分
  • Melissa Hansel on Helping Grow a Law Firm's IP Practice to 27 Offices

    Melissa Hansel on Helping Grow a Law Firm's IP Practice to 27 Offices
    2026/07/24
    What happens when a girl who grew up in Atlanta goes to MIT planning to be an architect, takes an office job doing technology transfer to fund her way through school and discovers for the first time what it feels like to sit at the intersection of law and business, builds a career in Boston for fifteen years, takes a detour to live in Madrid and work entirely in Spanish at a European law firm, returns to the United States and joins Nelson Mullins as a specialist, raises her hand for a document management system conversion that nobody else wanted and turns that visibility into a regional management role, spends years traveling office to office building teams and trust and structure inside a growing intellectual property practice — watching law firm founders grind through 70 and 80 hour weeks because they were the only person they trusted to do anything right — eventually walks away from all of it, and starts telling managing partners that the answer to their problem is not to take whoever has been loyal the longest and push them past what they are actually capable of, not to hire a mediocre COO on a limited budget and hope it works out, but to rent a great one — and realizes that twenty years of watching it go wrong from the inside was exactly the preparation she needed to finally fix it? In this episode of the Trustcast Show, Zane Myers speaks with Melissa Hansel of Outlook Advisory Group in Charlotte, North Carolina, about helping law firms grow and scale by delivering the kind of executive-level operational guidance that most small-to-midsize firms cannot afford to keep in a full-time seat — and what it costs them when they try anyway with the wrong person or the wrong budget. Melissa explains why the first instinct every founder has when they hit their capacity ceiling — go hire somebody — is often precisely the wrong move, how a fractional COO gets firms farther faster at a price point that actually makes sense for where they are, and why the staff member who has been with the firm the longest and is most deeply trusted is almost never the right person to drop into a COO role even when they want to be. She also walks through what the Peter Principle looks like inside a growing law firm, how leadership development is part of the fractional engagement and not separate from it, and what it actually takes to overcome the "who is this interloper" resistance that surfaces in every firm when someone new arrives with seniority — the short answer being that titles and credentials do not do it, early wins do. They also discuss what Melissa does in the first 90 days of an engagement to lift the COO burden off the founder so they can be visionary again rather than operational by default, why firms trying to run 47 initiatives simultaneously never finish any of them and how prioritization alone can feel like a breakthrough to a team that has been stalled for years, why the question "when is the last time you truly took a vacation and actually unplugged" is one of the most revealing diagnostics she runs on any managing partner, and why the discovery audit she conducts at the start of every engagement — diving deep into accounting systems, intake flow, processes, and team dynamics and mapping all of it into a written plan — almost always changes what a founder thinks they need before they have spent a dollar implementing anything. Melissa also walks through the 40-hours-of-work test she uses to help firms figure out whether they genuinely need a full-time COO or a fractional one or simply a better-structured office manager, and why the biggest mistake she sees growing firms make is getting so reactive to week-to-week cash flow that they lose the thousand-foot view entirely and start making hiring and investment decisions off a single signal instead of the full picture. Melissa Hansel is the founder of Outlook Advisory Group in Charlotte, North Carolina, an MIT Sloan School of Management alumna, Lean Six Sigma and Legal Project Management certified, bilingual in Spanish and English, and a former regional operations leader at Nelson Mullins Riley & Scarborough. She runs a monthly roundtable for law firm owners and managing partners and serves clients virtually nationwide. Connect with Melissa Hansel: outlookadvisorygroup.com Email: melissa@outlookadvisorygroup.com LinkedIn: linkedin.com/in/melissahansel Instagram: @outlookadvisorygroup Chapters 00:00 Introduction to Melissa Hansel 00:12 Growing Nelson Mullins' IP practice from 13 offices to 27 and into the top 70 highest-grossing firms — and why she walked away to go fractional 01:15 The diluted COO problem — why small and midsize law firms keep getting this hire wrong #MelissaHansel #OutlookAdvisoryGroup #TrustcastShow #FractionalCOO #LawFirmGrowth #LawFirmOperations #LegalManagement #LawFirmConsultant #MITSloan #LawFirmLeadership
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    42 分
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