In this episode of C3: Connecting Coaches & Cognition, Courtney Groskin and Sandy Heiser sit down with Craig Randall, author of Trust-Based Observations, to explore how reimagining classroom observations through the lens of trust can transform school culture, teacher growth, and instructional practice.

Craig shares his unique professional journey—from school counselor to international school leader—and how those experiences shaped his belief that observations should be rooted in relationships rather than compliance. Drawing on research, real-world examples, and years of leadership experience, he explains why traditional observation models often fail to improve teaching and can unintentionally harm teacher efficacy.

Together, the conversation dives into:

• What trust-based observations are and how they differ from traditional evaluation models

• The role of psychological safety in teacher risk-taking and growth

• Why focusing on strengths first builds relational trust and instructional momentum

• Practical, high-impact moves evaluators can make before, during, and after observations

• How trust-based practices support teacher cognition, reflection, and self-assessment

• Strategies for rebuilding trust when teachers bring past negative observation experiences

• Small shifts leaders can make right now to begin transforming their observation practice

Craig also shares a powerful story illustrating how quickly a culture of trust can spread—and why teachers deeply crave authentic, strengths-based feedback.

The episode wraps up with a rapid-fire round full of practical wisdom and encouragement for school leaders and evaluators at any stage of their journey.

• Website: trustbased.com

• Book: Trust-Based Observations (available on Amazon)

• Social Media: @trustbasedcraig

• Email: craig@trustbased.com