Unlock smarter ERP migration: scale confidently with Business Central and proven strategies.

Show Notes:

Thinking about moving to a modern ERP? This episode makes sense of ERP migration by focusing on what truly works for mid-market leaders. Join Admiral Consulting Group’s experts as they break down how to reduce risk, improve efficiency, and harness the power of Business Central and AI. Empower your team with clear strategies for transformation, process review, and customer service that delivers lasting value.

Guest:

Dominick Zappia, Partner at Admiral Consulting Group

Personal LinkedIn: Dominick Zappia

Ben Lane, Business Central Practice Manager at Admiral Consulting Group

Personal LinkedIn: Ben Lane

Host:

The Navigator, brought to you by Admiral Consulting Group

Mike Lordi, Partner at Admiral Consulting Group

Personal LinkedIn: Mike Lordi

Company Website: Admiral USA | Website

Key Discussion Points:

1. Process Review Drives Success: Comprehensive analysis upfront ensures accurate scope, cost, and phased implementation, reducing risk.

2. Business Central Advantage: Integrates seamlessly with Microsoft tools to boost productivity and simplify migration.

3. AI Integration—Practical Gains: Use AI and Copilot for faster reporting, data insights, and workflow automation without complexity.

4. Customer Service Matters: Long-term partnerships and transparent communication are essential for ERP project success.

5. Future-Proofing Operations: Invest in clean data and continuous improvement to maximize the long-term benefits of AI and ERP.

Notable Quotes:

• “Most ERP failures have nothing to do with technology.”

• “Transparency is important. It’s not just doing what the client wants—you have to challenge and guide them.”

• “AI helps reduce manual effort and spot trends, letting you focus on what matters most.”

• “Start with clear tasks, keep humans in the loop, and always validate your data.”

• “Customer service is the most crucial thing—not just in our business, but in any business.”

Chapters:

00:00 – Welcome & Episode Overview

01:01 – Customer Service Philosophy at Admiral

03:22 – The Power of Process Review in ERP Migration

06:50 – Key Questions for Successful Process Analysis

10:10 – Standardization vs. Customization Strategies

12:00 – Real-World AI Use Cases in Business Central

16:09 – Mitigating Risks When Adopting AI

20:36 – Client Examples: Data-Driven Decisions with AI

21:44 – The Future of ERP: Trends and Predictions

25:26 – Closing Thoughts: Service and Transformation