What makes a good locate request? In this episode of JULIE’s Toolbox Talks, we go behind the dig ticket to explore how better communication and preparation can help keep excavation projects safe and on schedule.

Host Jill Sailer and co-host Brian MacKenzie are joined by Kim Kennedy, Operations Coordinator for Electric Conduit Construction and Midwestern Contractors. Kim manages up to 100,000 dig tickets every year, giving her a unique perspective on what contractors, locators, and crews can do to improve the locate process.

In this conversation, Kim shares practical advice for anyone submitting a locate request—from preparing information before calling 811 to using maps, communication, and technology to make the process smoother for everyone involved.

You’ll also hear how the industry has evolved over the years, why communication between excavators and locators is critical, and how new tools like Positive Response systems are helping improve damage prevention.

If you work in excavation, utilities, or construction, this episode is packed with real-world tips to help you dig smarter and safer.

🔹 Topics Covered:

What makes a good locate request

Tips for new users submitting 811 tickets

How technology is improving damage prevention

Communication between excavators and locators

Preparing accurate descriptions and maps for tickets

Learn more about safe digging in Illinois:
👉 https://www.juliebeforeyoudig.com