『This is Growth!』のカバーアート

This is Growth!

This is Growth!

著者： Daphne Lopes
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 In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.Daphne Lopes マネジメント マネジメント・リーダーシップ 経済学
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  • Growth Pill: Why AI Won’t Kill Customer Success

    Growth Pill: Why AI Won’t Kill Customer Success
    2025/10/29

    Let's cut through the noise about AI “replacing” Customer Success.


    The truth? AI will make CS teams more valuable than ever.

    Here’s why: CS owns the value realisation journey, guides customers through complex change, and in a world where pricing is tied to usage, CS becomes the heartbeat of revenue.


    If anything, the rise of AI is forcing CS to evolve from support to strategy, and that’s exactly where it belongs.
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    1 分
  • Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success

    Growth Pill: Measuring Impact vs. Tracking Execution in Customer Success
    2025/10/22

    Too many CS leaders confuse measuring impact with tracking execution.


    In this Growth Pill, Daphne breaks down why the two are completely different and why mastering both is the key to running a high-performing CS organisation.

    You’ll learn:
    💡 How to connect CS work directly to company outcomes (think GRR, NRR, and customer value delivered)📊 What “tracking execution” really means and how top CS teams do it🔥 Why activity metrics aren’t vanity metrics when tied to impact

    Because great CS teams don’t just work hard, they know exactly which work drives results.
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    2 分
  • Growth Pill: Boost Customer Retention With These 5 Tactics

    Growth Pill: Boost Customer Retention With These 5 Tactics
    2025/10/15

    Increasing retention by 5% can improve your profits by 95%.

    So getting your CS engine working is the key to durable growth. Learn 5 ways to do just that here.


    And sign up to the newsletter here -> https://thisisgrowth.media/newsletter
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    2 分
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