As Chambers of Commerce and Trade Associations race to adopt new Artificial Intelligence tools, they face a critical question: How do we balance efficiency with the public trust we’ve spent decades building?

In this episode, Nathan sits down with Jim Johnson, IOM, CCE, President & CEO of the Pearland Chamber of Commerce and Institute faculty member on technology and ethics. Just in time for Thanksgiving, they discuss how to be thankful for the speed of AI while remaining vigilant about the "hallucinations" and ethical pitfalls that come with it.

You’ll learn:

The Trust Factor: Why relying on AI for unverified information can dismantle an organization's credibility.

Practical Use Cases: How the Pearland Chamber uses tools like Google AI Studio for voicemail updates and NotebookLM to summarize 5-hour City Council meetings.

Policy Drift: The danger of letting AI override established organizational policies (and how to handle AI bots invading your Zoom meetings).

The "Validation Loop": Why we love that AI agrees with our bad ideas, and how to push past it.

Next Gen Ethics: Navigating deepfakes and AI integrity with your team and your family.

If you like what you heard and want to get some more, subscribe to the podcast wherever you get them. Also, come to Institute and meet more chamber/association/ nonprofit professionals. You can find more information about Institute at our website: Institute for Organization Management – A Program of the U.S. Chamber of Commerce (uschamber.com)

If you have any questions, please email us at iom@uschamber.com.


Socials:
Facebook: Institute for Organization Management - Home | Facebook
Instagram: Institute for Organization Management (IOM) (@iomeducates) • Instagram photos and videos
LinkedIn: Institute for Organization Management | LinkedIn

Send us a text

In this episode, we delve into the crucial topic of non-profit governance, leadership, and the art of sustaining your mission. We explore the delicate balance a board must strike between strategic oversight and operational management, discussing effective practices for cultivating a high-performing board that truly drives the organization forward.

Our guests, experienced leaders Joseph Jones, IOM and Kelle Marsalis, IOM, CCE, share their insightful perspectives from both the staff and board-member chairs, drawing on years of experience in the non-profit sector.

We discuss:

• The Critical Role of the Board: How to balance providing strategic direction without overstepping into the day-to-day management of the staff.
• Measuring True Success: Moving beyond the budget to identify effective KPIs and metrics that truly gauge an organization's health and progress toward long-term goals.
• Recruitment for Diversity of Thought: Strategies for actively seeking and integrating a wide array of perspectives to future-proof the board and avoid a "popularity contest."
• The CEO-Board Chair Partnership: Why open communication and mutual respect are non-negotiable for a healthy and productive organization.
• The Governance Challenge on the Horizon: Addressing issues like turnover, complacency, and generational shifts in leadership and membership.

This episode is essential listening for anyone involved in the leadership and management of non-profits, associations, and chambers seeking to build agile and effective governance structures that uphold their core values.

If you like what you heard and want to get some more, subscribe to the podcast wherever you get them. Also, come to Institute and meet more chamber/association/ nonprofit professionals. You can find more information about Institute at our website: Institute for Organization Management – A Program of the U.S. Chamber of Commerce (uschamber.com)

If you have any questions, please email us at iom@uschamber.com.


Socials:
Facebook: Institute for Organization Management - Home | Facebook
Instagram: Institute for Organization Management (IOM) (@iomeducates) • Instagram photos and videos
LinkedIn: Institute for Organization Management | LinkedIn

Send us a text

What is the Institute for Organization Management (IOM) experience really like? In this special episode, Nathan sits down with four recent graduates who share a unique honor: they were all chosen to be the graduation speaker for their respective classes at the Northeast, Midwest, and Southeast sites.

Join this candid conversation with:

Carla Young, IOM, from the Greater Bethesda Chamber of Commerce
Kyle Oppenhuizen, IOM, from the Greater Des Moines Partnership
Kyle Sheldon, IOM, from Chambers for Innovation and Clean Energy
Sam Mashburn, IOM, from the Shoals Chamber of Commerce

Listen as they pull back the curtain on their #IOMJourney, discussing everything from what first inspired them to sign up to their most cherished memories. You'll hear about the deep connections, the powerful faculty members who shaped their careers, and the distinct culture of each site.

They also explore how IOM fundamentally changed their perspective on being an association and chamber professional and reveal what inspired them to accept the honor of speaking on behalf of their graduating class. Whether you're a prospective student, a current attendee, or a seasoned alum, this episode is a heartfelt look at the professional growth and lifelong friendships forged at Institute.

If you like what you heard and want to get some more, subscribe to the podcast wherever you get them. Also, come to Institute and meet more chamber/association/ nonprofit professionals. You can find more information about Institute at our website: Institute for Organization Management – A Program of the U.S. Chamber of Commerce (uschamber.com)

If you have any questions, please email us at iom@uschamber.com.


Socials:
Facebook: Institute for Organization Management - Home | Facebook
Instagram: Institute for Organization Management (IOM) (@iomeducates) • Instagram photos and videos
LinkedIn: Institute for Organization Management | LinkedIn

Send us a text