Notice of Disclaimer: Nothing in this episode is meant to imply or suggest any professional, legal, accounting or otherwise. You are strongly encouraged to consult with your own advisor before taking any action related to anything you may learn or hear in this episode.

Slow-paying clients can create a working capital gap long before a business appears unprofitable. When a company completes work, purchases supplies, pays employees, or commits resources before receiving payment, the business carries the financial risk.

In this episode of It’s The Bottom Line that Matters, Jennifer R. Glass and Patricia Reszetylo discuss net 30 and net 60 payment terms, extending credit to clients, and the practical cost of waiting for customers to pay.

The conversation examines deposits for catering and events, customer cancellations after expenses have been committed, and the risks of allowing a client relationship to replace sound payment policies. Jennifer also shares an example of a complex e-commerce project that left her responsible for development and referral costs after the client refused to pay the remaining balance.

They also consider early-payment discounts, ACH payments, credit card processing costs, and the importance of deciding when a customer should lose access to credit after repeated collection problems.

This episode is useful for service providers, contractors, caterers, consultants, and B2B businesses that incur costs before receiving final payment. The goal is straightforward: reduce payment risk before an overdue invoice threatens payroll, vendor payments, or the owner’s cash reserves.

Keywords/Tags: It’s The Bottom Line that Matters, Jennifer R. Glass, Patricia Reszetylo, slow-paying clients, net 30, net 60, accounts receivable, working capital gap, business cash flow, customer credit, client deposits, catering deposits, payment terms, overdue invoices, invoice collection, early-payment discount, ACH payments, credit card fees, small-business finance, cash-flow management, client relationships, business contracts, collections, B2B payments, payment risk, corporate clients, event contracts, financial planning

Speaker Bios:

Jennifer R. Glass is a business growth strategist and cohost of It’s The Bottom Line that Matters. She brings practical experience with client agreements, payment policies, business operations, and the financial consequences of extending credit without sufficient protection.

Patricia Reszetylo is a marketer, systems thinker, entrepreneur, and cohost of It’s The Bottom Line that Matters. She brings a practical owner’s perspective to profitability, business risk, hospitality planning, and the systems required to support sustainable growth.