I broke my ankle at CrossFit doing legless rope climbs. Three minutes after I got home, my husband got the call to deploy. He left the same day for three and a half months. The house was on the market, I was leading operations full-time at a fitness company, and we had a new puppy. The partner who carried half the logistical load of everything in my life was gone.

That week made me a different kind of leader.

In this episode of UNLEASHED, I walk you through the seven moves I ran with our team inside that week, what came out of it that I had not planned for, and what I am building today because of it. I share the trap I almost rebuilt years later inside a different company, the real role I think a leader plays, and where AI actually fits in the work.

The biggest problems inside your business are usually already solvable by the people inside your business. The answers live in the people closest to the work. Your job as a leader is to facilitate the room that gets to those answers.

If you are running a team and the load only stays up because you are carrying it, this one is for you.

FREE OPERATIONS FRICTION DIAGNOSTIC

Take the free 5-minute, 15-question diagnostic at loyaltyops.com/friction to see where your team is losing the most coordination time right now.

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