In this episode of the Veterinary Leadership Success Show, I’m joined by the brilliant Jenni George, CVPM. Jenni is a practice manager, co-owner of Deerfield Veterinary Clinic, and living proof that building a practice is never boring.

Her story? Well, let’s just say it starts with a fold-up table in the living room, a flannel blanket for style, and a husband with big dreams but questionable bill-paying skills. Fast-forward to today and she’s running a 25+ person, multi-doctor hospital. Along the way there have been triumphs, chaos, a few questionable jello shots… and oh yes, an old “friend” who ended up in jail after botching their clinic build. You just couldn’t make it up.

Together we dig into the truth about practice growth: what works when you’re starting out, why it all falls apart when you get bigger, and how to keep evolving as a leader so your clinic doesn’t implode under its own weight. Jenni is funny, sharp, brutally honest, and not afraid to tell you exactly what she got wrong, and what she’d do differently.

If you’ve ever thought “Help! My clinic is growing too fast!” or felt like your team has outgrown your leadership, this one’s for you. Buckle up, this one’s packed with chaos, comedy, and the kind of lessons you only learn the hard way.

Episode Outline:

[00:03] – Tequila & bad ideas

[05:42] – From living room to hospital

[07:46] – 3 big start-up mistakes

[11:00] – Friends vs leadership

[13:23] – Stages of growth

[17:01] – Hiring the first vet

[23:22] – Standing out locally

[29:01] – Outgrowing your space

[33:22] – Power of a manager

[35:58] – Beating imposter syndrome

[38:31] – Here for the people

[40:42] – Culture cracks

[44:45] – Building leaders

[49:13] – Vision = next level

Connect with Jenni George:

Learn more about Deerfield Veterinary Clinic

Deerfield Vet Clinic on Facebook

Follow Dr. Dave Nicol for More Leadership Insights:

Follow Dave: @drdavenicol

Learn more about Veterinary Leadership Training: Veterinary Leadership Academy

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Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting your practice’s culture and performance. At the Veterinary Leadership Academy, we specialize in helping practice owners develop the skills to manage conflict and reduce stress. Our program will teach you effective communication strategies, how to handle difficult conversations, and ways to foster a positive, collaborative team environment. With weekly group coaching sessions, you’ll receive ongoing support to address these challenges head-on. The course is fully online, accredited, and open for applications now. Visit drdavenicol.com/veterinary-leadership-academy to apply today. Don’t let conflict and stress undermine your practice. Equip yourself with the tools to lead a harmonious, high-performing team. Visit...

In this episode of the Veterinary Leadership Success Show, I’m joined by my copilot, Oliver Loveday, Head of Community here at the Veterinary Leadership Academy. We’re digging into one of the most overlooked but absolutely critical parts of running a successful veterinary practice: your vision.

And I don’t mean some fluffy slogan you stick on a wall and then ignore. I’m talking about the hard graft of clarifying your purpose, your mission, and your values, the foundation stone that makes everything else work and align. Without it, you’re building on sand. With it, you’ve got a north star to guide the biggest decisions you’ll ever make: who you hire, how you shape your culture, the way you connect with clients, and even how you hold yourself together on your toughest, most difficult days.

The painful truth? Most practice owners either don’t do this work, or they do it badly. And when that happens, it’s only a matter of time until the cracks show. Poor hiring decisions, a toxic culture, poor team alignment, wasted energy, and a practice that feels harder to lead than it should.

Oliver and I share stories from inside our community of practice owners who’ve gone through what we call “vision casting.” These are raw, vulnerable, sometimes emotional sessions that strip back the layers and get to the truth of why their practice exists. And when that clarity hits, you feel it. A good vision gives you goosebumps and butterflies. It attracts the right people, keeps your team moving together and motivated, and fuels you as a leader when the simplest tasks feel impossible.

If you’re wondering where to start with your vision, this is the episode for you. Tune in, hear how we do it, and if you’re serious about taking the next step, reach out to Oliver Loveday to find out how we can help.

Episode Outline:

[01:00] – The Owner’s 3 Core Jobs

[03:30] – What Vision Really Means

[05:00] – Switching Brains: Logic to Creative

[07:00] – Why Vision Matters in Hiring

[10:30] – The Goosebump Test

[12:00] – Vulnerability & Masks

[16:00] – Real-World Examples

[27:00] – Humility in Leadership

[29:00] – Our Practice Vision

[30:30] – What You Need To Do Next

Connect with Oliver Loveday:

• Book A Call with Oilver
• Connect with Oliver on Linkedin

Follow Dr. Dave Nicol for More Leadership Insights:

• Follow Dr. Dave: @drdavenicol
• Learn more about the Veterinary Leadership Academy

Enjoyed this episode?

Leave a review on iTunes and share it with your veterinary colleagues!

Mentioned in this episode:

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Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting your practice’s culture and performance. At the Veterinary Leadership Academy, we specialize in helping practice owners develop the skills to manage conflict and...

In this solo episode of the Veterinary Leadership Success Show, I’m diving into a topic that’s been bothering me for a while: trust.

Now, on paper, the public still ranks vets among the most trusted professionals out there – second only to nurses in most surveys. But out in the real world, I keep seeing behaviours that chip away at that trust. Slowly. Quietly. Consistently. And if we’re not careful, the credibility we’ve spent decades building as a profession is going to unravel.

From sloppy admin at the front desk to thoughtless social media posts that poke fun at clients, we’re creating cracks in the very foundation of our relationships. I’ll share a personal experience that brought this home to me in a big way, and we’ll look at why training, communication and emotional intelligence aren’t soft skills – they’re survival skills.

If you’re a veterinary leader who wants to build a practice your clients trust and your team is proud to stand behind, this episode is for you. Because trust isn’t built by accident, it’s built on purpose, or not at all.

Episode Outline:

00:00 – The client-bashing problem

01:25 – Why trust matters

03:00 – How relationships break

05:00 – The skill behind good interactions

07:15 – Are we really empathetic?

09:00 – When trust breaks: my story

12:00 – Systems vs people

13:45 – What leaders must fix

15:30 – Take action

Want more leadership tools in your corner?

Follow me: @drdavenicol

Check out: Veterinary Leadership Academy

Run your eNPS: drdavenicol.com/get-your-enps

If this episode hit home, leave a review or share it with a teammate.

Mentioned in this episode:

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Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting your practice’s culture and performance. At the Veterinary Leadership Academy, we specialize in helping practice owners develop the skills to manage conflict and reduce stress. Our program will teach you effective communication strategies, how to handle difficult conversations, and ways to foster a positive, collaborative team environment. With weekly group coaching sessions, you’ll receive ongoing support to address these challenges head-on. The course is fully online, accredited, and open for applications now. Visit drdavenicol.com/veterinary-leadership-academy to apply today. Don’t let conflict and stress undermine your practice. Equip yourself with the tools to lead a harmonious, high-performing team. Visit drdavenicol.com/veterinary-leadership-academy now.

In this episode of the Veterinary Leadership Success Show, I’m addressing yet another wave of bad press, this time from none other than the BBC, whose front-page headline accused rising vet fees of driving more pets to be euthanised.

The article tries to point the finger at corporate practices, but let’s be honest, most readers won’t see that nuance. To the public, it’s not “corporates”, it’s “vets.” All of us. Once again, our profession is being dragged through the mud to serve someone else’s agenda.

So I’m taking this one personally, and professionally. In this episode, I call out the lazy data, the unverified claims, the internal sabotage from within our own ranks, and the real damage this kind of media narrative causes to public trust and veterinary morale.

Corporate practices aren’t going away. And sniping from the sidelines with half-truths and clickbait headlines won’t solve anything. So, what will? Leadership. Engagement. Advocacy. Starting with you.

If you’re a vet who cares about the long-term trust, sustainability, and credibility of our profession, this episode is for you.

[00:00] – Another Week, Another Hit Job

[01:00] – Corporate Vets as the Easy Target

[03:00] – The Public Doesn’t See the Difference

[04:15] – “We’ve Lost Trust”? Nonsense

[05:30] – What the Data Really Says

[06:15] – Economic Euthanasia: Any Proof?

[07:10] – What’s Actually Driving Costs

[08:00] – Value, Communication, and Leadership

[08:50] – Whining Isn’t Leadership

[09:30] – Perception Becomes Reality

• BBC Article: More pets being put down due to rising vet bills, BBC told

Follow Dave: @drdavenicol

Explore Veterinary Leadership Training: Veterinary Leadership Academy

Leave a review on iTunes and share it with your veterinary friends. Your voice helps others discover the show and join the leadership movement.

Mentioned in this episode:

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Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting your practice’s culture and performance. At the Veterinary Leadership Academy, we specialize in helping practice owners develop the skills to manage conflict and reduce stress. Our program will teach you effective communication strategies, how to handle difficult conversations, and ways to foster a positive, collaborative team environment. With weekly group coaching sessions, you’ll receive ongoing support to address these challenges head-on. The course is fully online, accredited, and open for applications now. Visit drdavenicol.com/veterinary-leadership-academy to apply today. Don’t let conflict and stress undermine your practice. Equip yourself with the tools to lead a harmonious, high-performing team. Visit drdavenicol.com/veterinary-leadership-academy now.

In this episode of the Veterinary Leadership Success Show, we’re pulling back the curtain on something that’s quietly sabotaging teams across the veterinary profession: disengagement.

I’m joined by Oliver Loveday, our Head of Community, to talk about the early findings from our Veterinary Employee Engagement Benchmark Study (VEEBS). We’ve had over 80 practices take part already, and the results are both sobering and full of opportunity.

What we’re seeing is a consistent, avoidable gap – a breakdown in day-to-day communication, appreciation, and leadership follow-through. And it’s happening in practices where the leaders genuinely care, but are overwhelmed, overstretched, or just don’t have the systems in place to stay connected.

This episode is a wake-up call and a guide. We unpack the biggest blind spots that are showing up in the data, from feeling ‘too nice to lead’ to ‘trust that’s really avoidance’ and we offer practical advice to help you reconnect with your team before the wheels fall off.

If you’ve ever thought “but I’m trying to lead well, so why isn’t it working?”…this episode’s for you.

• 00:00 – Why we created VEEBS and what it measures
• 02:15 – The courage to ask hard questions
• 04:40 – Net Promoter Score vs real engagement
• 08:10 – What we’re learning from 80+ practices
• 12:00 – The feedback famine: no system, no support
• 15:00 – Growing pains: why teams break at 12–15 people
• 18:30 – Too kind to lead? Why empathy needs boundaries
• 21:00 – Lack of appreciation = lack of love
• 24:00 – How to join the VEEBS study (for free!)

Want more leadership tools in your corner?

Follow me: @drdavenicol

Check out: Veterinary Leadership Academy

Want to take part in VEEBS? Sign up here: drdavenicol.com/get-your-enps

If this episode helped you see something in a new light, leave a review on iTunes or send it to a fellow leader who might need to hear it. That’s how we build stronger teams, one small step at a time.

Mentioned in this episode:

Mentioned in this episode:

Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting your practice’s culture and performance. At the Veterinary Leadership Academy, we specialize in helping practice owners develop the skills to manage conflict and reduce stress. Our program will teach you effective communication strategies, how to handle difficult conversations, and ways to foster a positive, collaborative team environment. With weekly group coaching sessions, you’ll receive ongoing support to address these challenges head-on. The course is fully online, accredited, and open for applications now. Visit drdavenicol.com/veterinary-leadership-academy to apply today. Don’t let conflict and stress undermine your practice. Equip yourself with the tools to lead a harmonious, high-performing team. Visit drdavenicol.com/veterinary-leadership-academy now.

In this episode of the Veterinary Leadership Success Show, I’m tackling a topic that’s going to shape the future of our profession, whether we’re ready or not, I’m talking about AI.

Now, I know what you’re thinking. Another shiny tool, another thing to learn. But this one’s different. Used right, AI can help you cut through the chaos, free up your time, and finally start making real progress on the stuff that actually matters, like culture, strategy, and leadership.

From SOPs to job ads, marketing content to performance reviews, AI can help you get more done, faster. This episode is your straight-up guide to what’s possible, what’s working, and why leaders who ignore it are going to get left behind.

If you’re ready to get out of reactive mode and take back control, this one’s for you.

If you want to learn more about how AI can help you and your practice, watch my free webinar now.

• 00:00 – The divide: AI adopters vs the left-behind
• 02:30 – Life inside a practice manager’s brain
• 04:00 – The stress of decision-making
• 05:00 – How AI helps with hiring, HR, marketing
• 07:00 – It’s a toolkit, not the Terminator
• 10:45 – Ten ways AI saves you hours every week
• 13:00 – Real-world wins: coaching, content, strategy
• 16:35 – Webinar details and final thoughts

Episode Links

If you want to learn more about how AI can help you and your practice, watch my free webinar now.

Want more leadership tools in your corner?

Follow me: @drdavenicol

Check out: Veterinary Leadership Academy

If this episode hit home, leave a review on iTunes and share it with someone you think could do with some help. That’s how we get better leadership into more practices, where it’s desperately needed.

Mentioned in this episode:

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Are you finding it impossible to carve out time for leadership tasks in your veterinary practice? Do you feel like you’re always putting out fires instead of leading your team? You're not alone. Many practice owners face the challenge of balancing clinical work with the demands of leadership, often leaving little time to work on the business rather than just in it. The Veterinary Leadership Academy is here to help. Our program is designed specifically for busy practice owners like you. We teach you how to streamline your operations, delegate effectively, and make time for the leadership tasks that drive growth. With weekly group coaching sessions, you’ll get practical advice on managing your time and staying on track. The course is online, accredited, and ready for your application. Visit drdavenicol.com/veterinary-leadership-academy to learn more. Stop letting time slip away and start leading your practice with intention. Visit drdavenicol.com/veterinary-leadership-academy today.

In this episode of the Veterinary Leadership Success Show, I’m circling back to a blog post that clearly hit a nerve—“Is Veterinary Mentorship the Greatest Casualty of Corporatization?”. The response was huge. You shared stories, frustrations, and a whole lot of heart. So today, I’m unpacking those comments, reflecting on what they really mean for our profession and exploring what we can do, practically, to turn the tide. If you care about the future of veterinary leadership (and I think you do), this one’s worth your time.

From the silent regret of practice sellers, to the operational time crunch faced by independents, to the shortsightedness of corporate leadership in sidelining seasoned vets, this episode is both a call to action and a glimmer of hope. Because while the system may be creaking, the appetite for change is real, and you might just be part of the solution.

[00:00] – A Bold Question: What Happened to Mentorship?

[03:15] – What We’re Losing Without Mentors

[05:20] – The Gap Between Knowing and Doing

[08:00] – Selling Up: Reflections from Former Practice Owners

[10:30] – Corporatization: A Leadership Vacuum and Lost Wisdom

[12:45] – Independents Aren’t Immune: Time Poverty and Clinical Addiction

[15:00] – Declining Clinical Skills and Public Trust

[19:30] – Are Startups the Answer? A Nuanced Look at Hope and Hype

[22:15] – Your Role in the Solution: Start Now or Wait 6 Years

Is Veterinary Mentorship the Greatest Casualty of Corporatization? Blog

Follow Dave: @drdavenicol

Explore Veterinary Leadership Training: Veterinary Leadership Academy

Leave a review on iTunes and share it with your veterinary friends. Your voice helps others discover the show and join the leadership movement.

Mentioned in this episode:

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Are you finding it impossible to carve out time for leadership tasks in your veterinary practice? Do you feel like you’re always putting out fires instead of leading your team? You're not alone. Many practice owners face the challenge of balancing clinical work with the demands of leadership, often leaving little time to work on the business rather than just in it. The Veterinary Leadership Academy is here to help. Our program is designed specifically for busy practice owners like you. We teach you how to streamline your operations, delegate effectively, and make time for the leadership tasks that drive growth. With weekly group coaching sessions, you’ll get practical advice on managing your time and staying on track. The course is online, accredited, and ready for your application. Visit drdavenicol.com/veterinary-leadership-academy to learn more. Stop letting time slip away and start leading your practice with intention. Visit drdavenicol.com/veterinary-leadership-academy today.

In this episode of the Veterinary Leadership Success Show, I’m joined by Mike Porteous – a Level 3 Triathlon Coach, British Triathlon mentor, and the founder of Zig Zag Alive. Mike’s coaching journey spans over two decades, guiding athletes from wobbly first-timers to seasoned competitors with his unique approach to coaching and self-belief.

But Mike’s expertise doesn’t stop at sports. He’s also a Swim England instructor teaching children with disabilities through the charity Level Water, and he’s written for the Outdoor Swimming Society, sharing his insights on preparing for big swims and other endurance challenges. Before diving into the world of Lycra and Ironman races, Mike was a social scientist with a PhD, an MBA, and a civil service career – a background that has deeply influenced his coaching philosophy.

We explore the core principles of his method, 'Confidence-Centered Coaching,' and unpack how his diverse career journey informs his work with athletes today. From breaking the hamster wheel of habitual overwork to building sustainable, self-belief-driven progress, Mike shares powerful insights on how leaders in any field – including veterinary practice – can learn to coach with empathy, create space for growth, and drive genuine progress without burnout.

If you’ve ever felt stuck in a cycle of constant hustle with little reflection, or if you want to learn how to inspire lasting change in your team, this episode is a must-listen. It was a huge pleasure to bring someone who coaches me into the limelight. I hope this shines some light on a keystone subject for all leaders.

[00:00] – Meet Mike Porteous: Coach & Founder of Zig Zag Alive.

[03:15] – From Civil Service to Triathlon.

[05:30] – What Is Confidence-Centered Coaching?

[08:45] – Coaching vs. Telling (aka consulting).

[12:00] – Creating Space for Growth.

[15:20] – The Hamster Wheel of Leadership.

[19:00] – Coaching in Action.

[22:30] – Confidence Through Ownership.

[26:45] – Swim Coaching for Children with Disabilities.

[29:30] – Beyond Belief: Mike’s Book.

[33:00] – How Leaders Can Coach.

[36:45] – Sustainable Success.

[40:30] – Looking Forward.

[44:00] – Wrapping Up.

• Mike’s Book: Beyond Belief: The Art of Confidence-Centered Coaching by Mike Porteous
• Connect with Mike Porteous on Linkedin
• Zig Zag Alive’s Website
• Brene Brown
• The Human Behind the Coach, Claire Patrick

• Follow Dave: @drdavenicol
• Learn more about Veterinary Leadership Training: Veterinary Leadership Academy

Leave a review on iTunes and share it with your veterinary colleagues!

Mentioned in this episode:

Mentioned in this episode:

Is managing conflict and stress within your team becoming a daily struggle? Are strained relationships and unresolved tensions holding your veterinary practice back? For many practice owners, navigating the complexities of team dynamics can be overwhelming. Without the right skills, stress and conflict can quickly escalate, affecting...