In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough question from a practice leader: Can you coach a slow veterinary technician to keep up with the pace of the team, or is it time to part ways? Coaching slow veterinary technicians is a nuanced challenge. You want to support a valued team member while also ensuring operational efficiency, maintaining morale, and delivering excellent client care. This episode explores how veterinary leaders can thoughtfully approach this delicate situation with a balance of compassion and practicality.

Find Your VetMed Community

Feeling like you're carrying the weight of the practice on your shoulders? You’re not the only one. The Uncharted Veterinary Community is your go-to space to connect with smart, supportive professionals who understand the pressure. From real talk to practical tools, we’re here to help you build your skills and keep your spark. Ready to stop doing this solo? Start here: learn.unchartedvet.com

This One’s for the Doers

If your to-do list is never-ending and your brain is juggling 12 tabs at once, Get Sht Done* was made for you. This high-energy virtual event is all about taking action. You’ll get expert-led strategies, practical tools, and support from a community that gets what it’s like to lead from the trenches. Whether you're a manager, lead, or just someone who makes things happen, this session is your permission slip to refocus, reset, and move forward. Get the details: learn.unchartedvet.com

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training. Stephanie is currently the [Insert made up title here] for Uncharted Veterinary Conference.

Is AI in veterinary practice making your clinic smarter, or setting you up for trouble? Dr. Andy Roark and Maria Pirita, CVPM, tackle an associate veterinarian’s concerns about how fast their clinic is adopting AI, from scribes to client emails to appointment scheduling, and what that means for quality, trust, and team culture. If you’ve ever felt torn between embracing innovation and maintaining control, this conversation offers clarity, insight, and actionable steps to strike the right balance.

Veterinary Team Leads: Confident Leadership Starts Here

When change hits your veterinary practice, your team looks to their leads for direction. The Uncharted Team Leads Summit 2025 gives your leads the leadership skills, communication tools, and confidence to navigate uncertainty, whether it’s new technology, tough conversations, or shifting team dynamics. This one-day, live virtual event is built just for veterinary team leads to help them thrive in their unique role. They’ll connect with peers, learn practical strategies for managing change, and leave ready to lead with clarity and calm. Don’t let uncertainty hold your team back, set your leaders up for success! Details here: learn.unchartedvet.com/products/live_events/team-leads-summit-2025

Veterinary Professionals: Turn Ideas Into Action

Tired of feeling stuck in the same old routines at your veterinary practice? The Uncharted Get Sh*t Done Conference 2025 is a one-day, live virtual event designed to help veterinary professionals finally move their big ideas forward. Whether you’re tackling practice improvements, personal growth, or team initiatives, this conference helps you break through roadblocks with step-by-step planning, peer support, and accountability. Stop spinning your wheels and start making real progress in your veterinary career. Get all the details here: learn.unchartedvet.com/products/live_events/gsd-2025

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

Starting a new veterinary practice is an exciting and rare opportunity to build something truly your own. In this Hall of Fame episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take on a powerful listener question: How can you maximize efficiency and still provide high quality low stress veterinary care? The conversation quickly turns into a masterclass on designing practice culture, client experience, and team expectations from the ground up. This episode has become one of the most cited and shared episodes in Uncharted history. It’s packed with wisdom for practice owners, managers, and veterinary leaders seeking to create something meaningful, not just replicating what already exists.

Find Your VetMed Community

Feeling like you're carrying the weight of the practice on your shoulders? You’re not the only one. The Uncharted Veterinary Community is your go-to space to connect with smart, supportive professionals who understand the pressure. From real talk to practical tools, we’re here to help you build your skills and keep your spark. Ready to stop doing this solo? Start here: learn.unchartedvet.com

This One’s for the Doers

If your to-do list is never-ending and your brain is juggling 12 tabs at once, Get Sht Done* was made for you. This high-energy virtual event is all about taking action. You’ll get expert-led strategies, practical tools, and support from a community that gets what it’s like to lead from the trenches. Whether you're a manager, lead, or just someone who makes things happen, this session is your permission slip to refocus, reset, and move forward. Get the details: learn.unchartedvet.com

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag