What happens when a team member’s side hustle starts spilling into your clinic? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real scenario where a technician’s pet-sitting business blurs professional boundaries, leaving leaders stuck between being supportive and protecting the practice. You’ll learn how to respond without overreacting, how to set clear expectations when no policy exists, and how to create boundaries that protect your team, your clients, and your clinic moving forward.

Are you leading across multiple clinics and feeling the weight of bigger decisions, higher expectations, and less room for mistakes? The Uncharted Regional Leaders Summit 2026 is designed specifically for veterinary regional leaders, directors, and multi-site managers who want practical leadership tools, real-world problem solving, and meaningful peer connection.

This is not a lecture-heavy conference. It is an immersive, working virtual summit focused on communication, accountability, and leading people through complexity at scale. Save 20% on registration with code: REGION

Learn more and register here: https://community.unchartedvet.com/uncharted-regional-leaders-summit-2026

Struggling to connect, coach, or lead your team with confidence? DiSC® Decoded: How to Lead, Coach, and Connect is a four-part virtual cohort built for veterinary leaders who want practical communication tools that actually work in real clinic life. In this interactive program, you’ll learn how to decode your own leadership style, recognize and flex to others on your team, handle conflict without drama, and give feedback that lands, all with actionable takeaways you can use the very next day. Whether you’re a new manager or a seasoned leader aiming to build a high-performing culture, this cohort will give you clarity, confidence, and connection you’ve been missing. Register now and transform the way you lead. https://learn.unchartedvet.com/courses/disc-decoded-how-to-lead-coach-and-connect

Upcoming events: https://learn.unchartedvet.com/pages/events

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Veterinary visits are dropping, the schedule has open slots, and yet your team still feels completely swamped. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita break down what to do when declining advance bookings signal long-term risk, but your team does not see a problem because walk-ins keep the day busy. They explore why this disconnect happens, how leaders can avoid panic without becoming passive, and the practical steps practice managers and owners can take to stabilize the schedule, rebuild team buy-in, and protect patient care before the problem grows. Let's get into this episode!

The Uncharted Practice Owner Summit at NAVC SkillShop is a two-day, highly interactive leadership experience designed exclusively for veterinary practice owners who want to move from constant problem-solving to proactive, strategic ownership. Through various workshops, you will focus on the real challenges you face as an owner, from leading people and improving efficiency to building systems that support long-term success. This immersive event includes 16 RACE-approved CE hours, foundational self-paced learning, and in-person collaboration with peers who understand the realities of practice ownership. Register now to invest in clarity, confidence, and the future of your veterinary practice.

Uncharted Practice Owner Summit: https://navc.com/skillshop/uncharted-practice-owner-summit/

Upcoming events: https://learn.unchartedvet.com/pages/events

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Your team is showing up, doing the job, and following the rules, but the energy is gone, the spark is missing, and it feels like everyone is just clocking in and clocking out. In this episode, Dr. Andy Roark and Stephanie Goss unpack a mailbag question from a practice manager facing quiet quitting in their veterinary team, not through laziness or rule-breaking, but through disengagement that is harder to name and even harder to fix. They explore why quiet quitting is often a signal, not a failure, how compassion and accountability can exist at the same time, and why leaders cannot pep-talk or punish their way back to engagement. This conversation dives into purpose, connection, and what has quietly shifted in veterinary medicine, especially as practices grow or change ownership, and offers practical ways leaders can rebuild trust, meaning, and momentum without pushing people further away.

Veterinary leadership is heavier than it used to be, expectations are higher, teams are more complex, and the old playbooks are not working anymore. That is exactly why Uncharted 2026 at VMX exists. This is not another conference about doing more with less or pushing harder through burnout. It is a space designed for real conversations, practical leadership tools, and honest connection with people who actually understand what it means to lead in veterinary medicine right now. If you are craving clarity, energy, and strategies you can take straight back to your clinic, the 2026 Uncharted Veterinary Conference is where it starts.

If you want to dive deep into communications DiSC Decoded Cohort is now open for registration and the first session starts February 11th, 2026. This is a guided, hands-on experience that helps veterinary leaders understand behavior, communication, and motivation, not just in theory, but in the real moments that matter most. From managing conflict and disengagement to coaching without awkwardness, DiSC Decoded gives you the language and tools to lead people with confidence instead of frustration.

If you are ready to stop guessing, stop carrying everything alone, and start leading with intention, this is your invitation.

Upcoming events: https://learn.unchartedvet.com/pages/events

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag