In this insightful episode of The Science of Leadership, host Tom Collins, MD, talks with Bob Tiede, author of Success Unlocked: The Transformative Power of Questions and long-time campus ministry leader. They explore the core idea of leading with questions, which Bob confesses changed him from a "benevolent dictator" into a far more effective leader.

Bob argues that leading with questions is the "hidden symbol" of effective leadership. When leaders ask and genuinely listen to their staff, several transformative things happen:

• Better Ideas: There is a probability that a staff member will have an idea better than the leader's.
• Ownership and Motivation: Staff members are empowered to execute their own ideas, leading to 1000% effort and ownership.
• Trust and Respect: Leaders build immense trust by showing honesty and admitting when they don't know the answer, then asking, "How could we find out the answer?".

The episode features two foundational principles and simple tools:

1. The Gold Nugget Method: Bob explains that research shows people instinctively roll out a "safe answer" first, and it's not until the third and fourth question ("What else? What else?") that you reach their best thought or "gold nugget".
2. The Eight-Second Rule: To listen effectively, leaders must wait 8 seconds before jumping in, as the average person only waits 2-3 seconds. This intentional silence ensures that people feel heard and fully share their ideas.

Bob shares compelling real-world examples, including how Navy Captain Michael Abrashoff transformed the morale of the USS Benfold from "worst to first" simply by conducting one-on-one meetings and asking three powerful questions , and how asking the frontline staff at Walt Disney World Laundry Services slashed employee turnover.

Also, I want to remind listeners about the release of my book, "The Four Stars of Leadership," a culmination of over three years of dedicated work, and I'm confident it will be an immensely interesting and helpful guide on your journey to becoming a better leader. Don't miss out on this essential resource—order your copy today at Amazon or Barnes & Nobles and share your thoughts with me!

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To learn more about the Science of Leadership, visit https://www.fourstarleaders.com/

References

Cannon-Bowers JA, Bowers CA, Carlson CE, Doherty SL, Evans J, Hall J. Workplace coaching: a meta-analysis and recommendations for advancing the science of coaching. Front Psychol. 2023 Oct 10;14:1204166. doi: 10.3389/fpsyg.2023.1204166. PMID: 37881215; PMCID: PMC10597717.

Collins, T. (2025). The Four Stars of Leadership: Scientifically-Derived Principles from the Experiences of America’s Highest-Ranking Leaders. Four Star Leaders.

Huang, K., Yeomans, M., Brooks, A. W., Minson, J., & Gino, F. (2017). It doesn't hurt to ask: Question-asking increases liking. Journal of Personality and Social Psychology, 113(3), 430–452. https://doi.org/10.1037/pspi0000097

Marquardt, M. J., & Tiede, B. (2023). Leading with Questions: How Leaders Discover Powerful Answers by Knowing How and What to Ask. Wiley.

Tiede, B. (2020). Now That’s a Great Question. Bob Tiede

Tiede, B. (2025). Success Unlocked: The Transformative Power of Questions. Bob Tiede.

Wang, Q., Hou, H., & Li, Z. (2022). Participative Leadership: A Literature Review and Prospects for Future Research. Front Psychol. 2022 Jun 3;13:924357. doi: 10.3389/fpsyg.2022.924357. PMID: 35719563; PMCID: PMC9204162.