Amanda Kahalehoe, COO of Vicious Biscuit, shares how an emerging restaurant brand is scaling through systems, not chaos. From building the operational backbone behind growth to choosing technology that actually removes friction, Kahalehoe explains why modern operators need more than great food to expand. This episode explores franchise growth, smart tech stacks, vendor partnerships, and how the right systems create better hospitality.

• Technology Should Remove Friction First – Amanda Kahalehoe does not chase tools for the sake of innovation. Every system must solve a real problem, save time, improve profitability, or make life easier for operators. The best restaurant tech is not flashy. It quietly removes burdens so teams can focus on guests.
• Emerging Brands Need a Strong Operating Backbone – Growth is not just about opening more locations. Vicious Biscuit scaled by building systems early, from onboarding to support workflows to franchisee infrastructure. Operators who invest in the backend before expansion create a stronger path for sustainable growth.
• The Best Vendors Build With Operators – Amanda believes restaurant technology improves when operators speak up. Frontline teams and smaller brands often see friction points first because they use the tools every day. The strongest tech partners listen, adapt, and build alongside the people doing the work.

Episode Links

• Amanda Kahalehoe LinkedIn: https://www.linkedin.com/in/amanda-kahalehoe-6683a987/
• Vicious Biscuit: https://viciousbiscuit.com/
• Vicious Biscuit: Instagram: https://www.instagram.com/viciousbiscuit/
• Vicious Biscuit: Facebook: https://www.facebook.com/viciousbiscuit
• Vicious Biscuit: LinkedIn: https://www.linkedin.com/company/vicious-biscuit/
• Vicious Biscuit: X (Twitter): https://x.com/viciousbiscuit

Where to find Cali BBQ Media

• Visit our Website
• Follow Restaurant Technology Substack
• Follow us on Instagram
• Follow us on LinkedIn
• Learn About our Media Services