『The Social Hotelier』のカバーアート

The Social Hotelier

The Social Hotelier

著者： Sam-Erik Ruttmann
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 A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.I share my views and experiences relating to hospitality, tech trends and also relating to humanity. I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.Sam-Erik Ruttmann 政治・政府 旅行記・解説 社会科学
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  • The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136

    The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136
    2025/11/04
    The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations, but in the people at your front desk? In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality. Geoffrey shares raw insights on: ✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory. ✅ Empowering frontline staff to double hotel revenue. ✅ Balancing hospitality, humanity, and technology without losing the soul of service. ✅ Building the next generation of humble, authentic leaders. 🎯 Whether you lead a boutique hotel or a global brand, this episode will challenge how you see your team, your technology, and your purpose. 👉 Liste now and discover how to turn your people into your greatest profit engine.
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    29 分
  • AI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135

    AI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135
    2025/10/28
    In this episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Pablo Torres, founder of Torres Hospitality Consulting and a driving force behind the Global Revenue Forum Madrid, to explore the next frontier of hotel profitability. Discover how hotels can unlock total revenue by looking beyond room sales — tapping into F&B innovation, upselling culture, AI-powered decision making, and zero-waste sustainability. Pablo shares practical strategies from working with hundreds of hotels in 30+ countries, revealing how leadership mindset, guest-centric culture, and technology can transform your bottom line. Key takeaways: ✅ Why most hotels still overlook 50% of their revenue potential ✅ How to turn “order takers” into “profit makers” in F&B ✅ How AI can amplify — not replace — human intuition in revenue management ✅ Why sustainability is no longer just ethical but financially smart ✅ The rise of dynamic pricing across every hotel department If you’re a GM, hotel owner, or revenue leader, this episode will help you move from firefighting to strategic innovation — and future-proof your hospitality business.
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    35 分
  • The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend. TSHS-133

    The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend. TSHS-133
    2025/10/13
    The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend Can independent hotels truly compete with global brands in today’s AI-driven world? In this episode of The Social Hotelier Show, host Sam-Erik Ruttmann speaks with marketing strategist Sarah Stahl (@MarketMoversLLC), the creative mind behind a boutique resort that achieved an extraordinary 93% direct booking rate — without OTAs or massive ad budgets. Sarah shares the strategies that turned chaos into clarity, transforming a six-unit start-up into a 21-unit success story. 💡 You’ll learn: • How AI is reshaping hotel discovery and visibility • Why storytelling beats ad spend • How to build PR credibility that AI (and guests) trust • The power of inclusivity in hospitality marketing • How to blend data, emotion, and storytelling for real results 🎙 Hosted by Sam-Erik Ruttmann — global hotelier, conscious leader, and creator of The Social Hotelier Show.
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    45 分
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