In this episode of The Disrupted Podcast, Jamie and Scott have a raw, specific, and deeply personal conversation about Care Managers: who they are, what they're actually supposed to do, and why getting this role wrong is costing patients their health and organizations millions of dollars.

Scott opens with a story that hits hard: his 91-year-old father's recent hospitalization, the mistakes that nearly happened, and what it cost him — financially and emotionally — to navigate a system that wasn't built for the patient.

What you'll hear in this episode:

• Why care managers are controllers, not schedulers — and what happens when organizations get that wrong
• The medication reconciliation crisis: how discharge errors are sending patients straight back to the ER
• How Your Health's new geographic mapping tool is transforming how care teams schedule 30 days of visits in advance
• The shared bonus model designed to stop care team members from fighting over visits — and start winning together
• What care managers should never be doing — and the analytical skill set that separates great ones from average ones

If you're building care teams, leading a healthcare organization, or just trying to keep a loved one safe in a broken system, this episode will change how you think about the people standing between your patients and the hospital.

www.YourHealth.Org