『The Retail Pilot』のカバーアート

The Retail Pilot

The Retail Pilot

著者: Ken Pilot
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The Retail Pilot is a series of interviews conducted by Ken Pilot with “Leaders and Legends” of the Retail industry. Ken will focus the conversation on his guests’ career journeys and their greatest career accomplishments and disappointments; gather insight into their leadership styles; learn who inspired them as they progressed through their careers; identify brands they admire; discover challenges they have faced; and talk about where they think Retail is headed and how they are leveraging technology to get there. Hosted by Ausha. See ausha.co/privacy-policy for more information.All rights reserved マネジメント マネジメント・リーダーシップ 経済学
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  • The Ralph Lauren Way: Storytelling, Style, and Staying Power with David Lauren
    2025/10/14

    In this episode of The Retail Pilot Podcast, host Ken Pilot welcomes David Lauren, Chief Branding and Innovation Officer at Ralph Lauren. Together, they dive deep into the brand’s 25-year evolution under David’s leadership from pioneering digital storytelling and shoppable windows to launching Ask Ralph, the company’s first consumer-facing AI styling tool. Lauren shares how the balance between creative vision and business discipline has kept Ralph Lauren both timeless and modern, while exploring the future of retail innovation, artificial intelligence, and global brand storytelling.

    Listeners will also hear exclusive insights into the company’s hospitality ventures, the magic behind its immersive retail experiences, and a personal look at Ralph Lauren’s legacy, culminating in his recent Presidential Medal of Freedom honor.

    If you’ve ever wondered how a heritage brand like Ralph Lauren continues to innovate while staying true to its identity, this episode is a masterclass in vision, leadership, and enduring style.

    Show Notes

    • Topics covered:

      • The evolution of Ralph Lauren from wholesale to a 70% direct-to-consumer brand

      • How Ask Ralph, the brand’s new AI-powered personal styling tool, is redefining the shopping experience

      • Balancing technology and tradition: using AI without losing authenticity

      • The enduring influence of Ralph Lauren’s creative philosophy and brand discipline

      • Behind the scenes of Ralph Lauren’s innovation milestones from shoppable windows to interactive apps

      • Global expansion and the rise of Ralph Lauren hospitality, including The Polo Bar and Ralph’s in Paris

      • The future of AI in retail and storytelling and why the human touch still matters most


    Ralph Lauren’s success story isn’t just about fashion — it’s about vision, storytelling, and timeless innovation.


    If you enjoyed this episode, subscribe to The Retail Pilot Podcast for more insider conversations with retail visionaries shaping the future of fashion, business, and innovation.


    Hosted by Ausha. See ausha.co/privacy-policy for more information.

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    40 分
  • Fashionphile’s Rise: Where Resale Meets Reinvention
    2025/09/23

    In this episode of The Retail Pilot, Sarah Davis and Ben Hemminger, co-founders of Fashionphile, share the remarkable journey of building the largest online platform for buying and selling ultra-luxury handbags and accessories in the U.S. From its beginnings as a small eBay shop in 1999 to a multimillion-dollar brand with flagship locations in New York and California, Fashionphile has become a pioneer in luxury re-commerce.

    Sarah and Ben open up about the early challenges of earning consumer trust, overcoming the stigma around pre-owned luxury, and building a model based on authenticity, innovation, and customer experience.

    This episode dives into the mechanics of luxury resale, from authentication and pricing to the customer behaviors driving growth. Sarah and Ben also share candid insights on leadership, entrepreneurship, and what it takes to scale a business from a basement to a global stage while staying true to their vision of making pre-owned luxury both legitimate and desirable.


    Together, Sarah and Ben discuss:
    • The origins of Fashionphile and how they recognized the opportunity in luxury resale
    • The importance of authenticity and dispelling myths about pre-owned goods
    • How a 90210 address and Rodeo Drive proximity built credibility with customers
    • The difference between Fashionphile’s model and competitors like The RealReal and Rebag
    • Why their buyout approach creates stronger customer trust and profitability
    • The partnership with Neiman Marcus and now Saks Global, and how it has fueled growth
    • Their vision for international expansion and the untapped opportunities in luxury re-commerce
    • Leadership lessons from building a family business and keeping a team motivated by vision

    Tune in now to hear how Fashionphile is transforming the way the world thinks about luxury resale. And remember — subscribe so you never miss an episode of The Retail Pilot.



    Hosted by Ausha. See ausha.co/privacy-policy for more information.

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    1 時間 4 分
  • The Saks Effect: Leading the Next Chapter of Luxury With Marc Metrick
    2025/09/02

    What does it take to lead an iconic luxury brand into the future while navigating industry disruption, shifting consumer expectations, and bold strategic moves?

    For Marc Metrick, CEO of Saks Global, it is about scale, innovation, and putting the customer at the center of every decision. From steering Saks through its $2.7 billion acquisition of Neiman Marcus Group to launching “The Art of You,” Marc is redefining what luxury retail looks like in a digital-first world.

    In this episode of The Retail Pilot, we explore how Saks is transforming its business model, leveraging data and partnerships with Salesforce and Amazon, and building a new vision of personalization that resonates with today’s luxury consumer.

    In this conversation, Marc shares:

    • The strategic logic behind combining Saks, Neiman Marcus, and Bergdorf Goodman into one powerhouse
    • How “The Art of You” is taking personalization beyond buzzwords to create truly individualized shopping experiences
    • The role of technology, AI, and data in modernizing operations and elevating the customer journey
    • What partnerships with Amazon and Salesforce have unlocked in terms of scale, efficiency, and innovation
    • How Saks is rebuilding trust with vendors and strengthening relationships with brand partners
    • Why the US is poised to be the fastest growing luxury market in the world
    • His optimism about a new generation of digitally native, experience driven luxury consumers

    Whether you are a retail executive, brand strategist, or simply fascinated by the future of luxury, this episode offers a rare inside look at how one of the industry’s most influential leaders is reshaping the way we think about scale, personalization, and the customer experience.

    If you enjoyed this conversation, follow and rate the show and share this episode with someone who is curious about the future of luxury retail. The next big insight could be one listen away.


    Hosted by Ausha. See ausha.co/privacy-policy for more information.

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    38 分
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