In this episode of The People’s Playbook, Jason Taylor sits down with Sherry McNeil, CFE, President & CEO of the Canadian Franchise Association (CFA), to explore leadership, franchising, and the art of building resilient organizations. From her early days working at the store level to leading one of Canada’s largest franchise networks, Sherry shares the lessons, stories, and strategies that have shaped her career.

We dive into:

• How early hands-on experience informs leadership today
• The critical qualities for franchise leaders in an evolving market
• The role of culture in successful brand transformations
• Building stronger franchise relationships through collaboration and feedback

Whether you’re a franchisee, franchisor, or aspiring leader, Sherry’s insights offer actionable strategies and inspiration for leading with purpose, connecting with people, and driving growth.

In this episode of The People Playbook, Jason Taylor sits down with Chloe McKenzie, SVP of People and Culture at SaltXC and founder of ChloLeads, a leadership platform supporting ambitious women and women of color.

Chloe shares her journey building the People function from the ground up at SaltXC, creating one of Canada’s top workplaces, and leading with authenticity, identity, and emotional intelligence. She dives into how leaders can cultivate psychologically safe teams, navigate being the “only in the room,” and leverage curiosity and humility to drive high-performing cultures.

Whether you’re a CEO, people leader, or aspiring leader, Chloe’s insights will inspire you to create workplaces where people thrive - and lead with impact.

Key Takeaways:

• Building a culture from the ground up
• Leading as the “only in the room”
• Emotional intelligence and self-awareness in leadership
• Fostering psychological safety and authentic connections
• The difference between being kind and being nice

How do you lead a fertility clinic while keeping patient care, staff culture, and innovation at the forefront? In this episode of The People Playbook, Jason Taylor sits down with Mark Evans, CEO of Markham Fertility Centre, to explore his journey from young MBA to healthcare leader, the emotional challenges of fertility care, and how he’s transforming access to reproductive health across Canada.

Mark shares stories of patients traveling hundreds of kilometers for care, lessons learned from leadership, and how innovation - like AI and smart medical records - can make fertility treatment more efficient, accessible, and patient-centered. If you’re curious about leadership, healthcare, and the future of fertility care, this episode is a must-listen.