The Patient Experience Strategy That Creates Loyal Patients and Grows Your Practice
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The Patient Experience Strategy That Creates Loyal Patients and Grows Your Practice
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If you're running a healthcare practice, poor patient retention is costing you money and growth potential.
📌 In this episode of All Things LOCS, Dr. Dan Neissany, DPT, breaks down the hidden mistakes that are quietly killing patient retention and reveals practical systems to fix them. He discusses the importance of the patient experience, from the first phone call to follow-up care, and shares actionable steps to improve patient satisfaction and retention.
✅ Key Takeaways
🔹 How to create a patient-centered intake process that drives retention
🔹 The critical elements of a great patient experience that most clinics overlook
🔹How to measure and improve patient satisfaction using simple KPIs
Great patient experiences don't happen by accident; they're intentionally designed.
Download our free Patient Experience Audit to evaluate every stage of the patient journey—from discovery to follow-up—and uncover the hidden friction points that could be costing you patients, referrals, reviews, and revenue.
Download it here: https://www.send.co/a/patient-experience-auditpdf-IG8nKEHa
Want help developing stronger leaders inside your organization?
Book a strategy call: https://calendly.com/dan-dpt/strategy-call
Explore free resources and training: https://tbpstrategies.com
⏱️ Chapter Markers
0:00 - Introduction to Patient Experience Challenges
4:39 - Understanding the Full Patient Journey
13:33 - The Financial Impact of Poor Patient Retention
27:51 - Critical Moments in the Patient Experience
35:56 - The Role of Empathy in Healthcare
48:01 - Creating Standards for Patient Experience
51:23 - Measuring and Improving Patient Experience