Michael speaks with Jennifer Dulski, founder and CEO of Rising Team, about the hidden costs of untrained teams and how leadership development can be improved. Dulski shares her background across nonprofit work, teaching, and leadership roles at Yahoo, Google, Facebook, and change.org, plus lessons from being a rowing coxswain. They discuss why traditional training often fails to translate into behavior change, the downsides of a “common denominator” approach, and how AI can enable personalized growth plans aligned with company principles while preserving human connection. They cover impacts of weak leadership—unclear expectations, rework, low morale, quiet quitting, attrition—and the value of shared struggle, honesty, trust, and consistent team investment, citing measurable ROI improvements from regular team-building.

Timestamps:
00:24 Welcome and Setup
01:28 Meet Jennifer Dulski
02:56 Sports Teams Lessons
05:26 Why Training Fails
08:57 Personalized Growth With AI
10:44 AI and Human Strengths
14:40 Hidden Costs of Bad Teams
17:59 Shared Struggle and Honesty
21:27 Trust and The 10 Percent
25:38 Building Foundations Early
27:51 Proving ROI of Training
30:13 Leadership Breakthrough Story
32:11 Three Key Takeaways
35:30 Closing

Connect with Jennifer:
https://www.linkedin.com/in/jdulski/
https://risingteam.com
https://www.purposefulbook.com

Michael's National Workforce Study on Change Management:
https://www.michaeljlopez.coach/research