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  • Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving

    Ep 102. Kyle MacLachlan: The Gift That Keeps on Giving
    2025/12/22
    What do the grapes of Walla Walla, director David Lynch and the keyboardist from The Doors all have in common? Well, he's our guest for this episode—the incredibly talented film and TV star, and face of the Nordstrom 2025 holiday gifting campaign, Kyle MacLachlan. Pete and Kyle actually share a few similar life experiences—both born and raised in Washington, their families crossing paths at the University of Washington—and more recently Kyle has even started his own podcast, titled "What Are We Even Doing?" And to answer that question…Kyle is doing a lot! Pete talks with Kyle about the unexpected start, trajectory and longevity of his career in acting, the origins and journey of his 20-year-old wine company Pursued by Bear, and the entrepreneurial spirit that's kept Kyle curious in his craft and endearingly relevant to new audiences to this day. Also, after Pete's conversation with Kyle, stay tuned and cozy up by the fire for a few heartwarming Nordstrom service stories from a handful of employees and customers during the holidays. Thanks for tuning in to episode 102. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    56 分
  • Ep 101. What’s Next for Nordstrom?

    Ep 101. What’s Next for Nordstrom?
    2025/12/08
    Join us for a special trip to the Women's Wear Daily Apparel & Retail CEO Summit, where co-CEOs Pete and Erik Nordstrom talk on stage with the managing editor for WWD, Evan Clark, about the current state of Nordstrom and the broader industry landscape. They discuss their strategy and vision as a newly private company, address the rationale behind the move and outline key areas of focus for the future. Thanks for tuning in to episode 101. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    28 分
  • Ep 100. Why It Matters

    Ep 100. Why It Matters
    2025/11/24
    As we celebrate 100 episodes of the Nordy Pod, join us for a look back through the catalogue to revisit some of our favorite moments—unique insights from incredible business leaders, inspiring stories of struggling startups, and proud examples of customer service that reinvigorate our purpose and strengthen our culture. Thanks for tuning in to episode 100. We hope you enjoy! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    59 分
  • Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington

    Ep 99. Building Culture with Danny Sprinkle — Head Men’s Basketball Coach for the University of Washington
    2025/11/10
    Every business leader talks about culture — what it means, how to build it, how to protect it. It’s one of the most important aspects of running any successful organization. And though Nordstrom is a retailer, the fundamentals of culture-building that apply to our business can actually be found in all kinds of seemingly unrelated industries. For our host, Pete Nordstrom, one of the clearest and most inspiring examples of that has always been sports. Himself a former player and coach for the Men’s Basketball Junior Varsity team at the University of Washington — The themes of competition, preparation, and team building continue to serve him today, and will feel familiar to anyone who’s ever been charged with motivating a group of people toward a singular purpose. Whether that’s people on a sales floor… or players on a basketball court. So in that spirit, we’re taking the Nordy Pod on a little trip to the University of Washington’s men’s basketball facility to gain a few leadership insights from the Head Coach of the Men’s Basketball team, Danny Sprinkle. This life-long Huskies fan has loads of experience coaching for Montana State, Utah State, and now UW, and the cross-over application for our business leaves no room for want. Go Dogs! Thanks for tuning in to episode 99. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    40 分
  • Ep 98. Customer Experience is Key

    Ep 98. Customer Experience is Key
    2025/10/27
    It’s important for us here at Nordstrom to keep a laser focus on customer service and what it means for us. But we all live in the real world, and sometimes it’s helpful to open the aperture and look outside of your own business to see what else is going on out there, because there are things to be learned! In this episode Pete shares his own personal experience as a customer at a place called Discount Tire. He was so pleased by the whole encounter that he asked Tom Williams, their Chief Experience Officer, to come on the show to discuss the culture that they’ve built that inspires loyalty in their brand for customers and employees alike. After that, stick around as we bring it back to Nordstrom and share an incredible story from a new customer of ours by the name of Rebecca Allen. You’ll also hear from a couple of our amazing folks at the Keystone store in Indianapolis, Indiana, who helped Rebecca out of her desperate situation. Thanks for tuning in to episode 98. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    42 分
  • Ep 97. Nordstrom Goes Private - Part 1: Family First

    Ep 97. Nordstrom Goes Private - Part 1: Family First
    2025/10/06
    For over 50 years our company, Nordstrom Inc., had been a publicly traded entity. Owned by shareholders, traded on Wall Street and largely evaluated by its stock price. That all changed on May 20, 2025, when we—the family, with more than a little help from our friends—bought it back. What does that actually mean? How does that all work? What are the potential risks and long-term implications for the future of the business? These are the questions that we're here to answer today in part one of our two-part series all about how Nordstrom went private. From the outside it may seem like this sort of thing happens relatively quickly. An offer is made, the stock gets bought, the company disappears from the market and that's it! But we can tell you now, having gone through it, the whole process is really a lot more complex than we had initially imagined. All in all, it took about 10 years from when we first started entertaining the thought to when we finally landed a deal. So to set the stage and discuss some of the circumstances that placed us on this path, we've invited back to the Nordy Pod Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom. We'll also hear from someone who was an absolutely instrumental advisor for us; investment banker, Ken Moelis of Moelis & Company. Together we'll walk you through the entire process from start to finish. We'll discuss some of the main motivations for and future benefits of achieving our goal, as well as some of the most perilous, high-stakes risks involved in the journey of Nordstrom going private. Thanks for tuning in to episode 97. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    36 分
  • Ep 96. New York Fashion Week with VP Fashion Director Rickie De Sole

    Ep 96. New York Fashion Week with VP Fashion Director Rickie De Sole
    2025/09/22
    We've been to London. We've been to Paris. We've been to Milan. And for this episode, we're rounding out the "Big Four" and taking the podcast to fashion week in New York! To help tell this story we're handing the hosting duties over to a familiar voice—our de facto fashion field correspondent Rickie De Sole, Vice President Fashion Director at Nordstrom. Rickie takes the reins and dives into the history and influence of New York on the fashion industry with special guest Steven Kolb, CEO of the CFDA—the Council of Fashion Designers of America. The CFDA has been in charge of organizing New York's fashion week calendar since 2014, and it has been instrumental in promoting and guiding established and emerging American designers. We'll also stop by the headquarters of the luxury women's ready-to-wear and accessories brand Altuzarra to speak with the extremely talented founder, CEO and Creative Director Joseph Altuzarra. While in town, Rickie will visit our Nordstrom New York flagship store to connect with a few more of our merchant leaders and discuss the kinds of experiences that you'll find when you walk through our doors during fashion week. And on top of all that, Rickie will take us backstage after the Tory Burch show to meet briefly with Tory and give us a sense of how she's feeling about her collection. Thanks for tuning in to episode 96. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    48 分
  • Ep 95. The Imperfect Retailer & The Quest to Improve Customer Service

    Ep 95. The Imperfect Retailer & The Quest to Improve Customer Service
    2025/09/08
    What is Nordstrom's number-one goal? If you're a Nordstrom employee you'd better know the answer, because it's pretty much the first thing that we ask at every state-of-the-company meeting. Invariably when we single out our newer crew members we'll get a mixed bag of pretty good answers. But the truth is, there is only one answer—which is to improve customer service. And it's that word "improve" that we're really focusing in on today. Customer service is our single most important characteristic and the foundation of our whole reputation. But here's the rub: with that shining reputation comes incredibly high expectations. Expectations that rest on the shoulders of each and every person that works at our company, from our salespeople to our store managers, from regional managers all the way up to our executive team. And though we do get a lot of really great feedback about our people stepping up and making somebody's day, we also get our fair share of negative remarks. Times when we've fallen short. When the customer experience doesn't live up to our reputation and the customer's expectations. And yet, it's in those failures—the imperfect moments—that we often find the most meaningful lessons. In this episode we're joined by a series of Nordstrom leaders who know full well the critical importance of continuously reigniting these conversations around our service culture. You'll hear from Co-CEO Erik Nordstrom and Chief Merchandising Officer Jamie Nordstrom, as well as three store managers: Brandon Gross, Stephany Pierce and Ted Reed. You'll also hear from our Vice President General Manager in charge of Nordstrom New York, Chris Wanlass. Listen in to their stories of missteps and mistakes, of moments when our service wasn't exactly what it should have been, and how those moments became turning points and reminders that humility is not at all a weakness, but our greatest strength. Thanks for tuning in to episode 95. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.
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    55 分