Cafes, restaurants and car washes all use points and rewards to drive behaviors. Can we do the same with our Learning Management Systems?

In this week's episode of The Mindtools L&D Podcast, Incentli's Jeff Campbell speaks to Ross G and Ross D about:

• how digital currencies give LMS administrators levers they can pull to drive behavior
• the role of extrinsic and intrinsic motivation on learning
• the impact of branded swag on learner advocacy

In 'What I Learned This Week', Ross D discussed GitHub commits (super fun to bet on!)

For more from Incentli, visit incentli.com. Incentli are a Mindtools Kineo partner, so if you would like to discuss integrating points and rewards with our Totara LMS please do get in touch by contacting custom@mindtools.com.

For more from Mindtools Kineo, visit mindtools.com or kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service.

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• Ross Garner
• Ross Dickie
• Jeff Campbell

If you're going in for surgery, make sure to get scheduled first thing. When you buy new clothes, wash them before you wear them. Never use a ceramic cup in a coffee shop.

These are the kind of insider secrets that get shared on Reddit, and we thought it would be fun to ask the L&D community on LinkedIn to share a few of their own.

And boy, did they have secrets to share!

In this week's episode of The Mindtools L&D Podcast, Ross G and Cammy review the top responses, including:

• we can't achieve much if we don't change the environment
• we all know that 'one and done' doesn't work
• we don't design for how people learn

To view all of the 'secrets', check out our newsletter 'The insider secrets that L&D pros want you to know'.

In 'What I Learned This Week', Ross G defended Runna.

For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses.

Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com

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If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Garner
• Cammy Bean

To help organizations reap the benefits of AI while meeting regulatory requirements, many L&D teams are rolling out AI skills programs. But how do we design these programs in a way that shapes consistent, compliant behaviors, while helping colleagues develop the judgment they need to navigate messy, real-world situations?

In this week's episode of The Mindtools L&D Podcast, Ross D and Cammy are joined by Alyn Kinney, Senior Learning and Development Manager at T-Mobile, to discuss:

• how organizations are supporting AI skills development;
• the potential drawbacks of a top-down, skills-based approach;
• how to deliver practical, problem-based AI skills programs at scale.

If you enjoyed this conversation, be sure to check out Alyn's newsletter, Nerd Out.

In 'What I Learned This Week', Ross D recommended C. Thi Nguyen's book The Score.

For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses.

Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com

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If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Dickie
• Cammy Bean
• Alyn Kinney

Pressure from above, pressure from below; little appreciation from either. That's the experience of work for many middle managers!

This week on The Mindtools L&D Podcast, author Gary Cookson joins Ross G and Dr Anna to discuss his new book, The Squeezed Middle, with a focus on:

• why managers are so misunderstood and undervalued
• the skills middle managers require to succeed
• how we can all help build middle managers.

During the discussion, Ross G referenced the World Economic Forum's 'Future of Jobs Report 2025', Gallup's 'State of the Global Workplace 2025' report, and McKinsey's Power to the Middle which we discussed in episode 416.

Anna referenced our own reports, 'Building Better Managers' and 'The Empathy Problem'.

Gary's book, The Squeezed Middle, is available for pre-order now.

In 'What I Learned This Week', after Anna and Gary's barrage of facts, Ross G discussed Planet Nine.

Finally, Ross G and Anna both referenced our Manager Skills Workshops, which combine upfront assessment, peer feedback, project-based learning and AI Skills Practice. To find out more, visit mindtools.com.

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• Ross Garner
• Dr Anna Barnett
• Gary Cookson

For most of us, compliance training is a regular feature of our working lives. Instead of inducing a mexican wave of eye-rolls, what can we do to design compliance training that has impact?

In this week's episode of The Mindtools L&D Podcast, Gemma, Cammy and Layla discuss:

• Creating compliance-based learning experiences that change mindsets and behaviors;
• Meeting the needs of time-poor learners;
• How to measure the impact of compliance training.

As mentioned, we do have plenty more thoughts on compliance training! Take a look through the resources on our Learning and Development Insights page.

Recent posts include a blog "From compliance to excellence" and a guide called "Compliance learning that works".

In 'What I Learned This Week', Gemma mentioned listening to the podcast The Rest is Science. It was in the episode, "How to drink lava" that Hannah Fry reveals the optimum hand position for maximum propulsion while swimming.

For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses.

Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com.

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• Gemma Towersey
• Cammy Bean
• Layla Croll

Induction programmes play a crucial role in shaping the way a new starter thinks and feels about an organization.

In this week's episode of The Mindtools L&D Podcast, Ross D, Cammy and Claire discuss:

• what makes induction programmes different from other L&D initiatives;
• how an 'accomplishment framework' can help new starters (and learning designers!) break induction down into manageable chunks;
• how to measure the impact of induction programmes.

Click here to download a free accomplishment framework template.

In 'What I Learned This Week', Claire mentioned the Culross Moat Pit.

Cammy referenced the Greenwich foot tunnel.

And Ross D talked about the rise of video-based podcasting.

For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses.

Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com

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If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Dickie
• Claire Gibson
• Cammy Bean

Learning design work is often accompanied by various forms of uncertainty — ambiguous performance needs, vaguely defined scope, shifting stakeholder expectations...

In his book The Instructional Designer's Guide to Project Management, Dr Guieswende Rouamba describes this condition as 'the fog of instructional design'. And he believes project management is the key to navigating it.

In this week's episode of The Mindtools L&D Podcast, Dr Rouamba joins Ross D and Adria Maston, Head of PMO at Mindtools Kineo, to discuss:

• why he wrote the book, and why project management is a critical skill for learning designers;
• what learning designers most often underestimate about the human side of project management;
• what he means when he says 'the best way to resolve conflict is to prevent it'.

You can find The Instructional Designer's Guide to Project Management here.

For more from Mindtools Kineo, visit mindtools.com. There, you'll also find details of our new face-to-face and virtual workshops, and our off-the-shelf courses.

Like the show? You'll LOVE our newsletter! Subscribe to The L&D Dispatch at lddispatch.com

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Dickie
• Adria Maston
• Dr Guieswende Rouamba