The Metric Nobody Trained You On
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The Metric Nobody Trained You On
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Most event professionals can tell you attendance numbers. Almost none of them can tell you what an event actually made people feel, and whether that feeling was designed on purpose or just left to chance. In this episode, Jenny shares what came out of an unplanned fifteen minute call with Liz Lathan of Club Ichi, and why that conversation led her straight to return on emotion, the measurable framework behind acceptance, activity, adventure, hope, and motivation. She breaks down the difference between leaders with high emotional intelligence and leaders without it, why that difference shows up in your culture events whether you track it or not, and how to start proving what your internal events actually produced instead of just hoping people had a good time.