You can live three weeks without food. Only three days without water.

The Leak in the System is hosted by Susan Springsteen, founder and CEO of H2O Connected and creator of LeakAlertor Pro. The show follows real-world water systems, uncovering how people, organizations, and innovations shape what happens to water and why it matters. Less than 1% of the Earth's water is readily usable, demand keeps growing, and costs rise every year. Episodes go inside cities navigating crumbling infrastructure, examine why water is becoming harder to afford, and trace how AI and smart technology are reshaping what's possible inside utilities. Reporting draws on practitioner interviews and case studies covering water rate cases, non-revenue water, smart metering deployment, water governance, and water affordability policy. The aim is plain-language understanding of the systems that move, price, and protect water, and the choices being made inside them right now.

For policymakers, utility professionals, and civically engaged listeners who want to understand water infrastructure before the next bill arrives.

What you know changes what's possible.

🎧 Episode 1 goes live next week.

Connect with Susan Springsteen:

💼 LinkedIn: linkedin.com/in/susan-springsteen-58788144

💧 LeakAlertor Pro: leakalertorpro.com

About the Host

Susan Springsteen is the founder and CEO of H2O Connected, maker of LeakAlertor Pro. With more than two decades in water technology, she brings a practitioner's lens to The Leak in the System, examining the policies, infrastructure, and decisions that shape what comes out of the tap and what it costs.