If you’ve ever posted on social media, stared at the screen, and wondered why your phone did not immediately ring, you’re not alone. We’re calling out one of the most damaging small business myths: the belief that a couple of posts can instantly create a wave of customers.

Social media expert Dawn Renshaw, founder of Stoney Creek Social Media, explains why that “microwave marketing” mindset fails and what a real social media marketing strategy looks like when you want results that last.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Stoney Creek Social Media Founder Dawn Renshaw defines community-led growth as showing up for the people around us and letting that goodwill shape our brand over time.

This time on The Kindness Marketing Podcast, we dig into how to share community support on social media with honesty, protect trust, and stay clear about what we stand for.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

This time on The Kindness Marketing Podcast, social media expert Dawn Renshaw explores how internal marketing shapes culture, starting with the idea that employees are our first customers and kindness is something we model through everyday actions.

Dawn shares specific habits that build trust, reduce turnover, and create ripple effects that reach clients, families, and communities.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

One bad review can feel like a fire alarm for your entire business and the wrong reply can turn a small spark into a viral mess.

Social media expert Dawn Renshaw, founder of Stoney Creek Social Media, walks through what “crisis” really means in day-to-day small business life, why the “let’s get it deleted” reaction to a bad post is usually a dead end, and what response can shift the tone fast.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Social media expert Dawn Renshaw unpacks what generosity in branding really means and why people are drawn to businesses that treat employees, customers, and communities with care. We share practical ways to show your values without sounding performative, plus real stories that explain the “givers gain” feeling.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Social media and marketing expert Dawn Renshaw, founder of Stoney Creek Social Media, makes the business case that kindness is not fluff, it is a real driver of loyalty, repeat sales, and referrals.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Stoney Creek Social Media founder Dawn Renshaw explores how kindness moves from a personal value to a practical marketing system that builds loyalty, saves clients money, and earns long-term trust. Real stories show why integrity, responsiveness, and the 80–20 content mix outperform flashy, hard-sell tactics.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.

Welcome to The Kindness Marketing Podcast!

Dawn Renshaw, founder of Stoney Creek Social Media, shares how social media went from optional to essential and why a kindness-first mindset makes marketing work better.

Dawn traces her shift from concierge services to running a social agency, and we break down why learning platform rules beats chasing hacks.

Episode Resources

Stoney Creek Social Media

Subscribe to The Kindness Marketing Podcast produced by Livemic Communications.