In this episode of the Jon Harrison Podcast, the team explores the sixth of nine expectations: Know Your People. Jon, Christy and Melissa discuss how understanding individual personalities, motivations, and communication styles helps leaders reduce conflict, strengthen relationships, and build a culture where people feel valued and perform at their best.

Upcoming Events:https://www.jonharrisonvip.com/events

Statistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.

As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.

Check out everything Jon has going on: https://linktr.ee/JonHarrison

Christy Frazier, Melissa Dunn, and Jon Harrison discuss two VIP Way expectations: holding people accountable and communicating with excellence. Accountability requires clear expectations, candid conversations, openness to coaching, and leaders who follow through on their own commitments. Without it, culture, customer experience, retention, and top performers can suffer. They also emphasize that strong everyday communicationespecially from frontline supervisorscan either strengthen or drain employee morale and engagement.

Upcoming Events:https://www.jonharrisonvip.com/events

Statistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.

As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.

Check out everything Jon has going on: https://linktr.ee/JonHarrison

Host Christy Frazier, with Melissa Dunn and Jon Harrison, discuss the next two expectations: championing operational excellence and making sound decisions. Jon argues organizations must balance a healthy culture with measurable results. He also encourages leaders to use simple scoreboards and share metrics transparently to build ownership, innovation, and long-term thinking. They emphasize “getting awkward early,” speaking truth, and building passion for “winning at work.” On decision-making, the group rejects “common sense,” advocating intentional teaching of sound decision habits such as including others, thinking long-term, removing bias, and avoiding assumptions; these behaviors apply across roles and also translate to home life.

Upcoming Events:https://www.jonharrisonvip.com/events

Statistically, every year about 70% of people are disengaged at work! Of course, that's bad for business, but it also spills over into the home lives of employees. Through our employee training, leadership training, and coaching, we impact organizations of all sizes from executives to frontline workers. Our process will help you transform workplace environments and attitudes, inspiring lasting change that extends beyond the job into families and communities.

As a former executive of Caterpillar Inc., a Fortune 100 company, Jon understands the necessity of a reliable, engaged workforce. Learn how he developed a proven process that led him to positively impact the bottom line and lives of thousands of leaders and employees around the world.

Check out everything Jon has going on: https://linktr.ee/JonHarrison