The Fortified Life Podcast with Jason Davis - EP 225 | Dee Ann Turner | 3x Best-Selling Author, International Speaker, Retired VP
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The Fortified Life Podcast with Jason Davis - EP 225 | Dee Ann Turner | 3x Best-Selling Author, International Speaker, Retired VP
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Learning to develop a dependency on Jesus in the marketplace—because from the boardroom to the bathroom, God is with you! Guest Introduction
- Dee Ann Turner: Three-time best-selling author, international keynote speaker, and retired VP with 33 years at Chick-fil-A.
- Known for: Building remarkable cultures, recruiting extraordinary talent, and creating exceptional customer experiences.
- Early ambitions as a writer; graduated from Cincinnati Christian University.
- Started career in a toxic environment, then pivoted to Chick-fil-A on her husband’s recommendation.
- Three pivotal decisions: choosing the right spouse, joining Chick-fil-A, and accepting a role in Human Resources over Marketing.
- Rose through the ranks, eventually becoming responsible for recruiting and selecting franchisees.
- Authored her first book while still at Chick-fil-A, then retired to pursue writing and speaking full time.
- Culture built on Truett Cathy’s purpose: to glorify God and be a positive influence.
- Focus on leadership development, high standards, and selecting purpose-driven individuals.
- Emphasis on multiplying leaders and fostering innovation through franchisees.
- Critical people decisions—especially selecting franchise operators—impact the entire brand.
- Transitioned from marketing ambitions to HR, drawn by variety and people-focused work.
- Built systems for staff selection and later managed franchisee recruitment and selection.
- Discovered her calling in helping others find their calling.
- "Remarkable Cultures": Defining purpose, mission, and core values.
- "Leading Talent": Selecting extraordinary talent for organizations.
- "Customer Experience": How culture and talent create customer delight.
- "Servant Leadership": Lessons from Chick-fil-A and beyond.
- Executive-in-Residence at High Point University, mentoring the next generation.
- AI as a valuable business tool for augmenting processes.
- Human relationship-building and communication skills remain irreplaceable.
- Leaders must focus on developing relational, communication, and critical thinking skills.
- Warning against over-reliance on rules-based systems—principles allow for creative, human-centered problem solving.
- Servant spirit and humility
- Strong work ethic
- Excellent communication skills (oral and written)
- Relationship-building and teamwork abilities
- Speaking at major conferences (e.g., International Car Wash Association, events with Lexus)
- Working on a new leadership book (already 10 chapters in!)
- Continuing to mentor and coach leaders and young professionals
- Bet on Talent (Recommended – includes and expands on content from her out-of-print first book)
- Crush Your Career (For young professionals, now in paperback)
- Both are available on DeeAnnTurner.com and major online retailers
- LinkedIn: Dee Ann Turner
- Facebook: Dee Ann Turner Author
- Instagram: @deeannturner
- Website: DeeAnnTurner.com
- Podcast Website: fortifiedlifepodcast.com
- Host’s Book: Fortify: Being Rooted in God’s Plan for Work and Business by Jason Davis (Available on Amazon)
- Apple Podcasts
- Spotify
- iHeartRadio
- YouTube (@ The Fortified Life)
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