In this episode, host Jacob sits down with Casey Lucas Szumigala, founder and owner of Click Pragmatics, to dive into the messy, emotional, and absolutely necessary communication that keeps family businesses alive. Casey unpacks how families can talk about the hardest topics: death, money, responsibilities, succession, and transitions.

Drawing on real scenarios, Jacob and Casey explore what happens when a family member dies and someone outside the business is suddenly asked to “come run it,” how to plan for succession before a crisis, and how to navigate grief while still keeping the business afloat. They also dig into money conversations (who gets paid what and why), how to address feeling undervalued in a family role, and why clarity around pay structure matters so much in a family context.

The conversation then shifts to communication styles and generations how to speak to different personalities (direct, diplomatic, deliberate, dynamic), why knowing your audience matters, and how to approach pay and responsibility conversations depending on who you’re talking to. How emotional and social intelligence can help keep relationships healthy on and off the clock.

Finally, Jacob and Casey look at multi‑generational family businesses: older and younger family members working side by side, the temptation to stereotype generations, and how to replace “you don’t get it” with curiosity, respect, and shared values. Casey argues that every generation has faced its own hard things—and that leveraging each group’s strengths can create something no single generation could build alone.

About the Guest – Casey Lucas Szumigala

Casey Lucas Szumigala is the founder and owner of Click Pragmatics, a communication consulting practice focused on helping people communicate more clearly, compassionately, and effectively at work and in life. She specializes in social‑emotional intelligence, communication styles, and practical tools for navigating difficult conversations—especially in complex environments like family businesses.

In her work, Casey helps individuals and teams understand their own communication style, recognize others’ styles, and build strategies to better connect across differences in personality, generation, and role.

Her approach is grounded, pragmatic, and deeply human, with a focus on getting through the “ick” of hard conversations so people can move forward together.​

Connect with Casey

• Website: https://www.clickpragmatics.com​

• Email: casey@clickpragmatics.com
• Linkedin: https://www.linkedin.com/in/casie-lucas-szumigala-75a98795/

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This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

Strategic investment is turning Erie from a legacy manufacturing town into a modern innovation hub, and this episode dives into the people and partnerships making it happen.​

Today’s conversation spotlights the Erie Revitalization Investment Fund, a 500,000 dollar evergreen fund launched by Ben Franklin Technology Partners and Erie Insurance to back early-stage tech companies and small manufacturers in Erie County.

Host Jacob Jones sits down with Ben Franklin’s Brian Slawin, along with entrepreneurs Desiree and Bob Troutner of FIXED HHS and Alan Tate of Intag Systems, to explore how this fund helps founders cross the “valley of death” between idea and sustainable growth.

They discuss why capital alone isn’t enough, how wraparound mentorship, expert teams, and regional partnerships de-risk innovation, and what it means when startups choose to headquarter and scale in Erie instead of leaving for bigger cities.​

You’ll hear real stories of moving from cramped spaces to larger facilities, building new greenhouses at Savocchio Opportunity Park, and creating family-sustaining jobs in both tech-enabled services and agricultural technology. The group also unpacks how Erie’s collaborative entrepreneurial ecosystem Ben Franklin, Erie Insurance, the Beehive, Radius CoWork, the EDDC food hall, the Center for Family Business, and more is shifting from a scarcity mindset to an abundance mindset where “no wrong door” means every connection can lead to the right support.

If you’re an entrepreneur wondering how to fund and scale your next step, this episode offers a candid look at what resources are available, who to call, and why Erie might be the right place to grow your business.

ERIF Information: https://cnp.benfranklin.org/funding/erie-revitalization-investment-fund/

This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

Fourth‑generation owner Shane Reese joins Zach and Jacob to share the nearly 100‑year story of General Exterminating, an Erie‑based pest control company that began with his great‑grandfather’s Depression‑era decision to find a “recession‑proof” business. From shooting rats in basements with a .22 in the 1930s to today’s regulated, highly professional structural pest control operation, Shane traces how each generation has adapted while serving some of the same accounts for more than nine decades.​

Shane talks about growing up in the business (born on a Friday, in the office by Monday), learning the trade from an employee with 50+ years of experience, and modernizing operations with new technology while respecting his parents’ “if it ain’t broke, don’t fix it” mindset. He opens up about working side‑by‑side with his dad, navigating loud but productive disagreements, keeping family and business separate, and planning a thoughtful transition so the fifth generation won’t face the same sudden hand‑offs his father did.​

Along the way, he shares wild on‑the‑job moments—from hazmat‑suit cleanups to bedbug‑ and roach‑infested homes—plus the quieter realities of ownership: 2 a.m. worries, long days, and the pride of maintaining a 94‑year reputation for “great service at a decent price.” If you’re interested in multigenerational succession, small‑business resilience, or what it really takes to carry a family company to 100 years and beyond, this episode offers a candid, down‑to‑earth look inside a legacy pest control business.​

This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

A 21-year-old buying a family machine shop sounds like a movie plot—but for Andrew “Andy” Reinwald, it was real life. In this episode, Andy shares how he purchased Ripley Machine from his grandfather and then led it through the hardest year in company history, a full modernization, and a deep cultural shift toward continuous improvement.

He talks candidly about stepping into leadership young, navigating layoffs and financial stress, and learning to lead with humility, transparency, and faith.

We dig into how Ripley Machine implemented ISO standards, built a daily “drum beat” around continuous improvement, and now tracks hundreds of improvements per year across the team. Andy also reflects on honoring his grandfather’s legacy, treating long‑time employees like family, and building a business that supports both high-quality manufacturing and the families behind it. If you’re in a family business, manufacturing, or thinking about buying a company that needs change, this conversation is for you.

Connect with Andy and Ripley Machine:
Ripley Machine & Tool Company – ISO‑certified CNC turning and grinding shop in Ripley, NY
Website: https://www.ripley-machine.com
LinkedIn (Andy)
Email: AndyR@ripley-machine.com

This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

In this episode, Jacob sits down with Ryan Parker from Penn State Behrend’s Office of Community and Workforce Programs to talk about how local and family-owned businesses can tap into powerful training and talent resources right in their backyard.

Ryan explains how his team partners with companies to design trainings that fit their schedules, budgets, and goals—from highly targeted technical skills like GD&T, Six Sigma, and plastics processing to leadership development, project management, and more.

Jacob and Ryan also dig into how Penn State Behrend helps businesses recruit talent through career services, open community career fairs, and on-campus engagement, as well as how the Plastics Training Academy and Innovation Commons support both established manufacturers and entrepreneurs bringing new products to market.

If you’re trying to up skill your team, fill key roles, or simply figure out where to start with training, this conversation will give you concrete ideas and a clear first step.

Connect with Ryan Parker: rjp249@psu.edu

Ryan’s office phone: 814-898-6515
Community & Workforce Programs:
Office phone (Community & Workforce Programs): 814-898-6103
This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

Ben Davis, co‑owner of Gene Davis Sales and Service in Erie, Pennsylvania, joins Zach and Jacob to share how a small regional steel supplier transformed into a vertically integrated fabrication “powerhouse” while staying firmly rooted as a family business.

From his great‑grandfather’s scrap operation to his grandfather’s risky restart at age 65 and his father’s hard‑won decades of week‑to‑week survival, Ben traces four generations of grit, loyalty, and reinvention that built the foundation he works on today.
In this episode we discuss:

• How Ben went from planning a career elsewhere to being drawn back into the shop by a post‑college “ultimatum” and a summer working alongside his dad, shifting his view of the family business.​

• The step‑by‑step modernization of a pen‑and‑paper steel supplier into a tech‑enabled, vertically integrated job shop serving everyone from local contractors to Fortune 500 clients.​

• Why he embraces calculated risk, including large equipment investments, when the payoff is better quality, speed, and control instead of chasing growth for its own sake.​

• How he defines “growth” in terms of safety, efficiency, long‑term employee opportunity, and positive impact on Erie’s East 12th Street corridor rather than just top‑line revenue.

If you’re interested in multigenerational family business, modern manufacturing, or how to grow without losing your values, this conversation with Ben Davis delivers a grounded, honest look at what it really takes to sustain and scale a family‑owned company over 40 years and beyond.This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

What happens when a dental hygienist with a knack for conversation follows her heart and builds a real estate powerhouse with her family?

Join Zach and Jacob as they sit down with Marsha Marsh of Marsha Marsh Real Estate Services for an inspiring look into the roots, risks, and rewards of a thriving family-run business.

In this episode, discover:

• How Marsha's career leap turned into a multi-generational legacy, with each family member bringing their own strengths—from entrepreneurial drive to people skills and financial know-how.

• The challenges and joys of working side-by-side with children and a spouse, including Sunday family dinners, business meetings, and the occasional disagreement over major moves.

• Why the Marsh family values trust, communication, and mentorship just as much as business success, and how community involvement and giving back shape their mission.

• The unique strategies (like Thanksgiving pie giveaways!) that set their customer experience apart and foster lifelong relationships.

• Candid reflections on overcoming market downturns, adapting to change, and why family freedom and supporting each other come before everything else.

If you’re passionate about business, value personal storytelling, or want to learn how authenticity and teamwork can turn a local company into a community staple, this episode will encourage and entertain. Press play and enjoy the Marsh family’s story!

This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.

Join Zach and Jacob as they sit down with Brian Rubin, third-generation president of Erie Cotton, a pioneering textile recycling company with roots dating back to 1946.

In this episode, Brian shares the fascinating history of his family’s business — from its origins in scrap metal and wiping cloths, through decades of industry shifts, to its innovative role in sustainability today.

Listen as Brian discusses how Erie Cotton transforms used textiles into valuable wiping cloths for industries across the country, navigates the complexities of global supply chains, and embraces partnerships with refugees and immigrants in Erie. Discover the challenges and triumphs of succession in a family business, the importance of relationships and reliability, and what it means to be “green before green was cool.”

Tune in for a candid, conversational look at the intersection of tradition, innovation, and social impact in the textile recycling industry.

This podcast is sponsored by Zac Wild CFP, CEPA financial advisor with Edward Jones. Zac works for business owners who are interested in maximizing their investments in tandem with efficient tax strategies. this includes fully leveraging the benefits of 401k's, SIMPLE IRA, and other more unique tax advantaged accounts.