In this episode, Ari Hershberg interviews Lou Downe, Founder of the School of Good Services, about improving service delivery, and how you can reflect the practices in your work.

Go deeper into designing services that work

· We recommend Lou’s blog posts on why we need service literacy and Designers as the voice of the most excluded people

Please enjoy!

In this episode, your host, Ari Hershberg, sits down with Tom Loosemore, UK Government Digital Services Co-Founder. The conversation focuses on design systems and how they help us build services that cost less and work well.

Go deeper on design systems

• A presentation on design systems Tom gave at a design conference in New York last year: What everyone gets wrong about the GOV.UK Design System
• An in-depth post on internet-era ways of working
• An interview with Tom in Offscreen magazine which talks about the responsibilities those of us who design digital services have to exercise that power responsibly
• A write-up of some work Tom has led trying to understand how you might reinvent government for the internet era. Making government as a platform real

Please enjoy!

In this episode, your host, Ari Hershberg, sits down with Bahaa Harmouche, Director of Government Digital Experience at GDX. The conversation digs further into digital accessibility in the B.C. government. Bahaa and his team at GDX encourage and support teams to build accessibility into digital products from the start.

Go deeper into accessibility

Tool Kit:

• Get to know the Web Content Accessibility Guidelines (WCAG)
• Accessibility and Inclusion guides to support you with step-by-step instructions on how to do your work in a more inclusive way

Listen:

• Access and Ally - Bite-sized podcasts on how to make your websites and digital media accessible for everyone

Course:

• EDX is offering a free course on Introduction to Web Accessibility
• Deque University - Take the easier, faster path to digital accessibility

Please enjoy!