The latest Today’s Wills and Probate Podcast dives into one of the most pressing conversations in private client work: how technology can transform the way people create and register Lasting Powers of Attorney.

Host David Opie welcomes Matt Cresswell, founder of Power of Attorney Online, for a candid and compelling discussion about modernising a process that millions still find confusing, slow and inaccessible.

Matt’s route into the sector is far from traditional. With a background in advertising, marketing and eight years at Facebook/Meta, he brings a fresh, product‑driven mindset to a legal process that has barely changed in decades. But his motivation is deeply personal. After his father’s dementia diagnosis, Matt and his family struggled through an LPA process that was expensive, error‑prone and emotionally draining. That experience, he explains, “planted a seed that maybe there’s a better way” .

In the episode, Matt and David explore why awareness of LPAs remains so low, despite their importance. They discuss the 50,000 applications rejected each year due to basic mistakes, the ongoing delays at the Office of the Public Guardian, and the huge opportunity for technology to improve accuracy, speed and user confidence.

Matt is clear that digital tools aren’t designed to replace solicitors. Instead, he positions Power of Attorney Online as a “Goldilocks” solution: guidance‑led, affordable and perfectly suited to straightforward applications, while more complex or sensitive cases remain firmly in the hands of legal professionals

The conversation ends on a positive note: a shared belief that the sector can grow the market together, raise public understanding, and make LPAs easier for the millions who still don’t have one.

A must‑listen for practitioners, technologists and anyone passionate about the future of later‑life planning.

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Thank you to our podcast sponsors LEAP Estates, and Property Ladder Group