『The Curious Concierge』のカバーアート

The Curious Concierge

The Curious Concierge

著者： Justin Sun
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今ならプレミアムプランが3カ月 月額99円

2026年5月12日まで。4か月目以降は月額1,500円で自動更新します。

概要

 The Curious Concierge is a podcast exploring how hospitality is being redefined across Asia — told through the people building it from the inside. Hosted by Justin Sun, the show features in-depth conversations with hoteliers, founders, designers, operators, and innovators shaping the places where we stay, gather, and experience care. From hotels and short-term rentals to wellness spaces, serviced apartments, and new hospitality models, each episode goes beyond surface-level trends to explore the ideas, systems, and human stories behind great experiences. This is not a travel guide or a list of “top stays.” It’s a behind-the-scenes look at how hospitality actually works — the emotional labor, the operational realities, the cultural context, and the long-term thinking required to build places that matter. Beyond check-ins and keys, there are legends and legacies. The Curious Concierge exists to tell those stories — and to spotlight why Asia is where the future of hospitality is being built.Copyright 2026 Justin Sun 社会科学 経済学
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  • Live from Bangkok: Leaders on the Future of Short-Term Rentals in Asia | EP6

    Live from Bangkok: Leaders on the Future of Short-Term Rentals in Asia | EP6
    2026/03/10
    Episode OverviewIn this special episode recorded live at the Gather · Connect · Grow conference hosted by Short-Term Rentals Asia in Bangkok, Justin Sun sits down with founders, operators, and technology leaders shaping the short-term rental industry across Asia.Through a series of short conversations recorded during the conference, guests share perspectives on technology adoption, hospitality culture, regulation, luxury travel, and the future of short-term rentals in the region.Episode DescriptionThis episode was recorded live at the inaugural Gather · Connect · Grow conference hosted by Short-Term Rentals Asia (STRA) in Bangkok.Between moderating a panel and attending sessions, Justin Sun sat down with founders, operators, and technology leaders across the short-term rental ecosystem to capture their perspectives on where the industry in Asia stands today — and where it may be heading next.Rather than one long interview, this episode brings together a series of short conversations recorded throughout the conference, offering a snapshot of the ecosystem directly from the people building it.Topics explored in this episode include:• How short-term rentals in Asia differ from Western markets• The role of AI, automation, and property management systems in scaling operations• Why hospitality culture and service remain critical in luxury villa markets• Regulation and licensing challenges in markets like Bali and Thailand• The growing importance of brand, storytelling, and experience in luxury travel• What founders and operators are bullish — and cautious — about for the futureGuests featured in this episode include:Idan Carmi — Chief Growth Officer, Boom PMSAdhiguna — CEO, The Kayon Hotels & Resorts (Bali)Frazer King — Founder & CEO, EvryStayNaree Suneta — President, Thailand Hostel AssociationCee Charuchinda — Luxury brand strategist and connectorKadek Adnyana — Bali Villa Rental Management AssociationLorenzo Lella — Octorate PMSJan Sahagun — Founder, STR Tech ReportJake — Founder, Erudite VRTogether, these conversations offer a real-time look at the short-term rental ecosystem in Asia, from operators on the ground to the technology and leadership shaping its next phase of growth.⏱️ Timestamps(00:33) Intro — Live from STRA Bangkok and the inaugural Gather · Connect · Grow conference hosted by Short-Term Rentals Asia(02:22) Idan Carmi (Boom PMS) — Building an AI-native PMS from real operator pain points and why cheap labor in Asia can slow tech adoption(17:46) Adhiguna (The Kayon Hotels & Resorts, Bali) — Bali’s villa oversupply, new regulation crackdown, and the balance between STRs and hotels(28:53) Frazer King (EvryStay) — AI guest guides, concierge recommendations, and how local experiences can drive ancillary revenue(37:37) Naree Suneta (Thailand Hostel Association) — What “short-term rentals” mean in Thailand and how hostels shape local travel culture(53:27) Cee (Luxury strategist) — Luxury travel in Asia, UHNW expectations, and why privacy and storytelling define premium hospitality(1:09:39) Kadek Adnyana (Bali Villa Rental Management Association) — Protecting Bali’s culture, managing foreign investment, and sustaining local operators(1:21:01) Lorenzo Lella (Octorate PMS) — OTA fragmentation, tech stacks, and strategies for operators navigating distribution(1:33:06) Jan Sahagun (STR Tech Report) — The global STR tech ecosystem and how AI is reshaping property management tools(1:45:00) Jake (Erudite VR) — Revenue management, pricing strategies in Bali, and why human judgment still matters in dynamic pricingConnect with The Curious ConciergeShort Term Rental Asia (STRA)LinkedInInstagramJustin Sun | The Curious ConciergeLinkedInInstagramTikTokEmail: justin@thecuriousconcierge.comFourth Space Hospitality: https://fourthspacehospitality.comIf you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction.If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.
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    1 時間 57 分
  • Why Homes Are Replacing Hotels in India with Ankit Goenka, Founder of Jade Caps | EP 5

    Why Homes Are Replacing Hotels in India with Ankit Goenka, Founder of Jade Caps | EP 5
    2026/01/21
    Episode OverviewIn this episode of The Curious Concierge, Justin Sun speaks with Ankit Goenka, Founder & CEO of Jade Caps, about building a full-stack operating system for second homes across India and Asia — and why trust, technology, and local understanding matter more than scale alone.Episode DescriptionIndia’s short-term rental market is often misunderstood — seen as fragmented, unstructured, or difficult to scale. But behind the complexity lies one of the fastest-growing hospitality opportunities in Asia.In this episode, Justin sits down with Ankit Goenka, Founder & CEO of Jade Caps, whose journey spans global banking at HSBC to building a 200+ home portfolio across India, Southeast Asia, and the Middle East. What began as a personal frustration with long hotel stays evolved into Jade Caps — a hospitality-tech platform managing premium homes, owners, and guests at institutional scale.Ankit shares how India’s second-home market is being professionalized through technology, operations, and trust. From medical tourism and corporate relocations to villas, urban long stays, and multi-generational travel, the conversation explores why homes are increasingly replacing hotels — and what operators must get right to deliver quality at scale.They dive deep into why Jade built its own AI-powered PMS, how WhatsApp-first guest journeys define hospitality in Asia, which data points actually drive revenue, and why regulation — not capital — may be the key to unlocking the sector’s next phase of growth.This episode is a masterclass in building hospitality businesses in emerging markets — blending finance, real estate, technology, and human experience into a scalable, durable model.Why This Conversation MattersAs India and Asia enter a defining growth phase for short-term rentals and second homes, Ankit offers a rare operator-led perspective on what it truly takes to scale responsibly. This episode goes beyond listings and branding — it’s about systems, trust, and building hospitality businesses that can last.⏱️ Timestamps(00:00) Introduction to The Curious Concierge(00:33) From global banking to building homes(02:22) Why hotels fail long-stay travelers(05:11) Starting with one apartment — and the mental leap(08:02) Trust, risk, and convincing owners to hand over keys(11:32) Defining Jade Caps as a “trusted home”(12:51) India’s short-term rental reality & misconceptions(19:02) Will India repeat the West’s STR mistakes?(24:30) Why Jade built its own PMS from scratch(27:58) AI, WhatsApp, and unified guest communication(28:30) What happens on a “no-guest day”(30:33) Predicting owner returns with data(31:18) The most overlooked metric that drives revenue(33:39) Villas vs urban long stays: Stay Jade vs Red Olive(38:52) How Indians travel today(41:29) The future of India’s STR market(44:13) Why Jade isn’t becoming a property owner (yet)(45:13) The one thing holding the industry back(46:47) Rapid fire round(49:44) What’s next for Jade Caps(52:01) Closing reflectionsConnect with Ankit, Jade Caps & The Curious ConciergeAnkit Goenka | Founder & CEO, Jade CapsLinkedInJade CapsLinkedIncustomer@jadecaps.comShort Term Rental Asia (STRA)LinkedInInstagramJustin Sun | The Curious ConciergeLinkedInInstagramTikTokEmail: justin@thecuriousconcierge.comFourth Space Hospitality: https://fourthspacehospitality.comIf you know a hotelier, villa operator, designer, or founder shaping hospitality in Asia, feel free to reach out or make an introduction.If you enjoyed this episode, please consider leaving a rating or review — it helps more listeners discover the show.
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    53 分
  • Why Culture Can’t Be Delegated in Bali Hospitality with Adhiguna | EP 4

    Why Culture Can’t Be Delegated in Bali Hospitality with Adhiguna | EP 4
    2026/01/14
    Episode Overview

    In this STRA special episode, Justin Sun speaks with Adhiguna about why culture, empathy, and human connection cannot be delegated in hospitality — especially in Bali.

    Episode Description

    This episode is part of The Art of Short-Term Rentals in Asia, a six-part special series created in collaboration with Short Term Rental Asia (STRA).

    Bali is often viewed through the lens of aesthetics and escapism — but behind every meaningful stay is a philosophy rooted in culture, leadership, and human care.

    In this episode of The Curious Concierge, Justin sits down with Adhiguna, CEO of The Kayon Hotels & Resorts and former COO of Nakula Villas, whose career spans guest relations, villa management, corporate leadership, and brand building across Bali’s most respected hospitality groups.

    Adhiguna reflects on growing up surrounded by rice fields and temples, how those early environments shaped his view of service, and why hospitality must always reflect its destination — not imitate somewhere else. From rejecting offers at Aman early in his career, to professionalizing large-scale villa operations, he shares the lessons that taught him empathy, discipline, and long-term thinking.

    The conversation explores why culture cannot be outsourced, how systems must support — not replace — human connection, and what it takes to scale hospitality without losing its soul. Adhiguna also discusses regulation, sustainability, Bali’s evolving guest mix, and why the future of the island depends on balance rather than volume.

    This episode is a masterclass in grounded leadership, operational clarity, and preserving identity in a fast-growing destination.

    Why This Conversation Matters

    As Bali continues to evolve as a global hospitality destination, Adhiguna offers a rare operator’s perspective on what truly sustains quality at scale. This episode is about leadership, cultural responsibility, and why the most enduring hospitality brands are built from the inside out.

    ⏱️ Timestamps

    (00:00) Introduction to The Curious Concierge

    (00:33) Why hospitality in Bali is a way of life

    (01:48) Culture should never be copied or outsourced

    (03:11) From teaching and telecom to hospitality leadership

    (06:35) Choosing people over KPIs

    (09:32) What real hospitality looks like on the front line

    (10:59) Why connection matters more than service

    (11:58) Professionalizing Bali’s villa industry

    (14:21) Systems, consistency, and scaling standards

    (15:29) Corporate structure vs local culture

    (17:51) Doubling Nakula’s portfolio without doubling headcount

    (19:40) Auditing systems before scaling

    (21:29) What outsiders misunderstand about villa management

    (24:08) Regulation, transparency, and closing loopholes

    (24:58) Founding BVRMA and educating villa owners

    (26:25) How guest behavior has changed post-pandemic

    (29:41) Where investors get Bali wrong

    (31:04) Progress vs preservation

    (32:44) Why The Kayon is more than a resort

    (34:09) Guest mix, weddings, and wellness

    (36:55) Rituals that define the Kayon experience

    (38:39) Non-negotiables in new developments

    (39:17) Hiring for passion and protecting culture

    (40:53) Staying grounded in an intense industry

    (41:25) Rapid fire round

    (43:01) What’s next for Adhiguna

    (43:58) Closing reflections

    Connect with Adhiguna, STRA & The Curious Concierge

    Adhiguna | CEO, The Kayon Hotels & Resorts

    LinkedIn

    Short Term Rental Asia (STRA)
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    45 分
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