Inconsistent PIMS codes don't just create an organizational headache — they undermine every financial, clinical, and operational decision that flows from your data. In this episode, we dig into what it actually costs your practice when everyone's coding differently, and why fixing it matters more than most teams realize.

From the classic dental coding dilemma (does that x-ray live under dentistry, radiology, or anesthesia?) to benchmarking chaos when practices aren't speaking the same language, our guests unpack the real downstream consequences — and share practical advice on where to start. Whether you're independent or part of a group, you don't have to overhaul everything at once. Clean, standardized data is what gives your team the clarity to make confident decisions at every level.

Host = Brenda Tassava Medina, CVPM, CVJ

Panelists:

• Nora Zarcone, VP, Sales and Revenue Growth at BitWerx
• Hannah Bates, Operations Support Specialist at Encore Vet Group
• Ben Spinks, Co-Owner & Managing Director at Tipp City Veterinary Hospital

Thank you to Purina for sponsoring today's episode!

Thanks for listening!

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