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The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy

The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy

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Welcome to the latest episode of Customer Driven. In this episode, Chad is talking with Justine Santa Cruz, SVP of Enterprise & Retail at Satisfi Labs, an AI-powered Knowledge Management Platform. Justine brings a wealth of knowledge on the future of AI in Customer Experience and the overall evolution of customer communication channels. Chad and Justine also discuss the 5 most important questions to ask before buying or building any new technology for your brand. 


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