『The Best Practices Show with Kirk Behrendt』のカバーアート

The Best Practices Show with Kirk Behrendt

The Best Practices Show with Kirk Behrendt

著者： ACT Dental
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今ならプレミアムプランが3カ月 月額99円

2026年5月12日まで。4か月目以降は月額1,500円で自動更新します。

概要

 Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!Copyright 2017-2025. All rights reserved. 経済学
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  • 1033: Metric Mondays: Metrics Don’t Create Pressure—Unclear Expectations Do - Robyn Theisen

    1033: Metric Mondays: Metrics Don’t Create Pressure—Unclear Expectations Do - Robyn Theisen
    2026/04/13

    Metrics don’t create pressure—unclear expectations do. In this episode, Kirk Behrendt talks with Robyn Theisen, coach at ACT Dental, about how role-specific KPIs reduce stress by creating clarity, ownership, and accountability.

    You’ll learn why teams feel pressured when success isn’t defined, how to use metrics as a “scoreboard” for standard of care and performance, and how to build meeting rhythms that keep everyone aligned and improving. Listen to Episode 1033 of The Best Practices Show!

    Main Takeaways:

    • Metrics reduce emotion in leadership conversations by replacing opinions with observable data.
    • Pressure rises when leaders don’t define success and KPIs only get discussed when something goes wrong.
    • Teams feel less stress when each role has two to five measurable outcomes that define responsibility.
    • A “scoreboard” creates alignment by showing progress, opportunities, and wins in real time.
    • Reviewing expectations and KPIs in regular meeting rhythms helps teams adjust before issues become crises.
    • Role-specific metrics make performance conversations less subjective and more constructive.
    • When team members help define and track outcomes, they feel led and accountable rather than micromanaged.

    Snippets:

    00:00 Metric Monday Kickoff

    01:26 Metrics vs Pressure

    03:08 Why Data Matters

    04:09 When Expectations Fail

    05:25 Scoreboards and Alignment

    08:01 Getting KPIs Right

    09:00 Leading Indicator Examples

    11:09 Coaching and Next Steps

    13:29 Wrap Up and Community

    Guest Bio/Guest Resources:

    Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams.

    Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.

    More Helpful Links for a Better Practice & a Better Life:

    The Best Practices Show: https://www.actdental.com/podcast/

    Best Practices Association: https://www.actdental.com/bpa

    Upcoming Events & Workshops: https://www.actdental.com/events/

    Smile Source: https://www.smilesource.com/

    Subscribe on Apple Podcasts: https://podcasts.apple.com

    Subscribe on Spotify: https://open.spotify.com
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    15 分
  • 1032: What Is a GPO… And Where Does It Fit in Your Ordering System? - Miranda Beeson

    1032: What Is a GPO… And Where Does It Fit in Your Ordering System? - Miranda Beeson
    2026/04/10
    Most practices spend thousands each month on supplies but still don’t have a documented ordering system—so spending becomes reactive, inconsistent, and hard to control. In this episode, Kirk Behrendt talks with co-host Miranda Beeson, Director of Education at ACT Dental, about what a GPO (group purchasing organization) is, where it fits in your ordering system, and how to combine budgets, accountability, and a repeatable process to stabilize supply costs and improve profitability over time—Listen to Episode 1032 of The Best Practices Show!Main Takeaways:A GPO (group purchasing organization) leverages collective buying power to secure better pricing than a single practice can typically negotiate alone.Most offices don’t have a documented ordering system, which leads to reactive ordering habits and fluctuating supply percentages month to month.A defined ordering system should clearly outline what it is, why it exists, who is accountable, who participates, when it happens, where it happens, and exactly how it’s done.Supply ordering should be driven by a budget tied to collections (commonly targeting around 5%) so teams can measure performance and correct course.Accountability requires accounting, meaning practices need clear reporting and a way to review whether spending stayed on budget and why.Setting minimum/maximum inventory levels and approval guardrails reduces overstock, emergency purchases, and delays when the primary ordering person is unavailable.A centralized procurement platform can reduce decision fatigue, save time, and help teams compare options, track spend, and capture savings and rebates more consistently.Snippets:00:00 Intro01:00 Why the GPO conversation matters and where it fits in your ordering system.03:00 Why ordering must be system-driven, not habit-driven.06:00 Common “systems” that aren’t systems (the whiteboard and the rep-driven order).09:00 The real dollar impact of small percentage swings in supply spend.12:00 What a complete ordering system should include (what, why, who, when, where, how).15:00 Why supply ordering must start with a collections-based budget.19:00 What a GPO is and how group buying power works.24:00 How a procurement platform can include supplies, labs, savings, and rebates.26:00 Why saving time matters as much as saving money in ordering.30:00 Final recap: intentionality, consistency, visibility, and long-term profitability.Guest Bio/Guest Resources:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Exchange 2026: https://smilesource.com/exchangeThe Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    37 分
  • 1031: Great Teams Don’t Just Work With Each Other — They Work FOR Each Other - Miranda Beeson

    1031: Great Teams Don’t Just Work With Each Other — They Work FOR Each Other - Miranda Beeson
    2026/04/08
    Do you ever feel like your team is technically doing their jobs—but they’re not pulling in the same direction, and performance still falls short? In this episode, Kirk Behrendt talks with Miranda Beeson, ACT’s co-host and practice coach, about how to shift a practice from “working with each other” to “working for each other.”You’ll learn how a “me” mindset creates invisible walls, why vulnerability-based trust changes accountability and communication, and how leaders build clarity, consistency, and connection to create a true “we” culture. Listen to Episode 1031 of The Best Practices Show!Main Takeaways:A team can have high individual performers and still underachieve if people are playing for themselves instead of for each other.A “me” mindset shows up as guarded communication, weak collaboration, reduced trust, and decreased accountability.Shifting to a “we” mindset starts by replacing “that’s not my job” thinking with “how can I help the team succeed today?”Vulnerability-based trust creates psychological safety where people admit mistakes, ask for help, and assume positive intent.Leaders must model the behavior first by owning mistakes, asking for help, and consistently reinforcing expectations.Team building matters because time together outside the daily pressure helps people connect as humans and lowers defenses.Culture is shaped intentionally through clarity, consistency, and connection—and unintentionally through defensiveness, favoritism, avoidance, and hierarchy.Snippets:00:00 Intro02:25 The volleyball story that sparked the “with each other vs. for each other” framework.04:00 How “I did my job” thinking limits team performance.10:00 A practical example of “me mindset” vs. “team player mindset” during a handoff and ringing phone.13:00 Predictive trust vs. vulnerability-based trust in a dental practice.16:45 Why team building and bonding help teams lower their guard.23:00 Using purpose and process mapping to show how every role impacts the patient experience.27:00 Clarity, consistency, and connection as leadership habits that shape culture.34:00 A simple next step to start building “for each other” behavior in your next team meeting.Guest Bio/Guest Resources:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.More Helpful Links for a Better Practice & a Better Life:The Exchange 2026: https://smilesource.com/exchangeThe Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    38 分
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