『The Best Practices Show with Kirk Behrendt』のカバーアート

The Best Practices Show with Kirk Behrendt

The Best Practices Show with Kirk Behrendt

著者： ACT Dental
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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else. Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth. Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community. Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs. In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice. By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry. So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time. Subscribe to The Best Practices Show on Apple Podcasts Join our community and start your journey towards a more innovative, more successful dental practice today!Copyright 2017-2025. All rights reserved. 経済学
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  • 1068: The Key to More Joy at Work – Part 2 Burnout, Leadership, and Patient Care Through the Lens of Working Genius - Heather Crockett

    1068: The Key to More Joy at Work – Part 2 Burnout, Leadership, and Patient Care Through the Lens of Working Genius - Heather Crockett
    2026/07/03
    Burnout is not always caused by the amount of work someone is doing. It can also result from spending too much time performing work that creates frustration and drains energy. In this episode, Kirk Behrendt speaks with Heather Crockett, ACT Dental coach, about applying the Working Genius model to burnout, leadership, team responsibilities, and patient care. You will learn how to recognize frustration-based burnout, delegate work according to energy and natural strengths, and use all six working geniuses to improve the patient experience. To create a healthier team and find more joy at work, listen to Episode 1068 of The Best Practices Show!Main Takeaways:Burnout can result from the type of work someone performs, not only the amount of work assigned.High performers may burn out faster because they try to complete all six types of work at a consistently high level.Promotions can place capable team members into roles that rely heavily on their areas of frustration.Leaders should consider a team member’s energy and working geniuses instead of delegating solely according to available capacity.Each of the six working geniuses contributes differently to treatment planning, communication, follow-through, and patient trust.Team members become more effective in their geniuses when they receive regular opportunities to use and develop them.A fulfilled and energized dental team communicates more effectively and creates a stronger patient experience.Snippets:00:00 Applying Working Genius to burnout, leadership, and patient care.02:43 A review of the six working geniuses.03:43 How working frustrations drain energy.05:18 Why the type of work can cause burnout.06:35 How promotions can move high performers into frustrating work.08:26 What burnout looks like on dental teams.09:40 Why high performers may burn out faster.11:22 Leadership mistakes related to Working Genius.13:31 Delegating according to energy instead of capacity.16:12 How each working genius supports patient care.18:27 Why fulfilled teams create better patient experiences.20:20 Final lessons about burnout, team roles, and contribution.21:42 Taking the assessment and starting a team conversation.22:48 Working Genius education at the Exchange.Guest Bio/Guest Resources:Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.Resources mentioned on the episode:Working Genius Assessment: https://www.workinggenius.com/The 6 Types of Working Genius by Patrick Lencioni: https://www.amazon.com/Types-Working-Genius-Understand-Frustrations/dp/1637743297Smile Source Exchange: https://smilesource.com/exchangeMore Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    25 分
  • 1069: Metric Mondays: Why Does Sharing Numbers with the Team Feel So Hard? - Miranda Beeson

    1069: Metric Mondays: Why Does Sharing Numbers with the Team Feel So Hard? - Miranda Beeson
    2026/07/06
    Sharing numbers with the team can feel difficult for dentists who worry that data will seem cold, corporate, or disconnected from patient care. In this episode, Kirk Behrendt brings back Miranda Beeson, dental hygienist and coach, to explain why sharing metrics feels so hard and how to make those conversations productive, consistent, and patient-centered.You will learn how to connect KPIs to patient outcomes, reduce defensiveness around data, and help your team understand how their roles affect the health of the practice and the patients you serve. To learn how to make metrics a healthier part of your leadership, listen to Episode 1069 of The Best Practices Show!Main TakeawaysDentists often struggle more with managing and leading people than with the clinical side of dentistry.Data conversations become difficult when the team only hears about numbers during problems or emergencies.Metrics feel cold when leaders discuss production and collections without connecting them to patient care.Reappointment percentage reflects whether patients are staying on track with preventive care.Treatment acceptance shows whether patients understand the value of recommended care and are moving forward with treatment they want or need.Perio visit percentage helps teams see whether they are proactively addressing periodontal disease.Leaders can make data easier to discuss by explaining what each metric measures, what systems affect it, and how improvement benefits the patient experience.Snippets:00:00 Intro01:13 Meet Miranda Beeson02:27 Miranda explains why many practice owners hesitate to share data.05:27 What happens when practices do not review numbers with the team.06:52 Why KPI reporting can feel like it is only about making more money.10:22 What it looks like when leaders introduce KPIs well.11:10 KPI Examples That Matter14:34 Kirk discusses the compounding effect of stronger perio visit percentages.15:56 Miranda explains why leaders must set the tone around data.16:14 Miranda introduces resources for connecting metrics to patient experience.19:06 Kirk closes by encouraging leaders to share numbers in a way that helps the team and patients.Guest Bio/Guest Resources:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.Resources mentioned in this episode:To The Top Study Club: https://www.actdental.com/ttt/ACT Dental resources: https://www.actdental.com/free-resources/For more information about the community, contact gina@actdental.comKPI Mastery: https://www.actdental.com/127More Helpful Links for a Better Practice & a Better Life:The Best Practices Show: https://www.actdental.com/podcast/Best Practices Association: https://www.actdental.com/bpaUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    20 分
  • 1085: What Is Working In Dental Marketing? - Minal Sampat

    1085: What Is Working In Dental Marketing? - Minal Sampat
    2026/08/12
    Dental marketing has changed significantly, but the goal is still to connect with the right patients and give them a reason to care. In this episode, Kirk Behrendt talks with Minal Sampat, marketing strategist, social media coach, dental hygienist, best-selling author, and founder of Marketologist, about what is working in dental marketing today. You will learn how to use AI without losing trust, create content around patient outcomes, improve local and social marketing, track where patients actually come from, and evaluate your marketing budget based on your audience and competition. For practical ways to make your marketing more effective, listen to Episode 1085 of The Best Practices Show!Main Takeaways:Marketing platforms and techniques continue to change, but effective marketing still depends on connecting with people and giving them something they care about.AI should be used as a tool rather than a substitute for human communication, and practices should be transparent when AI-generated avatars or content are being used.Dental content builds more trust when it shows the patient outcome of treatment instead of focusing only on procedures.Practices can expand their local reach by supporting nearby businesses and organizations and collaborating with them through social media content.Marketing budgets should be based on the competitive environment, the patients the practice wants to serve, and the activities that produce a measurable return.New patient forms can help identify the patient journey by allowing patients to select every marketing source that contributed to their decision.Internal marketing should emphasize patient appreciation and practice culture, while external marketing should create a consistent experience across reviews, social media, websites, ads, and patient communication.Episode Chapters:00:00 What is working in dental marketing today.02:39 Minal’s background in marketing and dental hygiene.05:40 Creating a Guinness World Record campaign.10:11 How dental marketing changed after COVID-19.13:26 The growing role of AI in marketing.14:55 Using AI while maintaining trust.17:00 Humanizing AI-generated communication.21:05 Social media content and Google search visibility.22:30 Creating dental content that builds trust.28:49 A simple local marketing strategy for dental practices.30:59 Combining ground marketing with social media.33:11 Leveraging existing marketing to reduce unnecessary spending.35:37 Understanding your target audience.36:52 Marketing KPIs and tracking patient sources.40:07 Internal versus external marketing.42:29 Evaluating the potential patient journey.44:15 Final thoughts on using marketing tools effectively.44:47 Minal’s Exchange session.45:43 Podcast Wrap UpGuest Bio:Minal Sampat, RDH is the bestselling author of Why Your Marketing Is Killing Your Business, And What To Do About It. She is the founder of Marketologist® - an online marketing strategy & training course & community, a renowned marketing strategist, sought-after speaker, and social media coach extraordinaire.Minal is the founder of the popular CE on The Beach™ event! She hosts CE events & workshops on beautiful islands around the world. This event has sold out every single time!Plus, she is the Co-founder of the Pediatric Dental Marketing Course & Pediatric Dental Growth Summit!P.S. Many call Minal the "Marketing Therapist."Episode Resources:https://www.minalsampat.com/https://ceonthebeach.com/https://marketologist.com/https://www.instagram.com/minalsampatllc/https://www.facebook.com/RealTalkWithMinalSampatHeyGen: https://app.heygen.comChatGPT: https://chatgpt.com/Perplexity: https://www.perplexity.ai/More Helpful Links for a Better Practice & a Better Life:Contact Gina to learn more about ACT: gina@actdental.comThe Best Practices Show: https://www.actdental.com/podcast/Smile Source Community Hub: https://www.actdental.com/community-hubUpcoming Events & Workshops: https://www.actdental.com/events/Smile Source: https://www.smilesource.com/Subscribe on Apple Podcasts: https://podcasts.apple.comSubscribe on Spotify: https://open.spotify.com
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    48 分
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