On this episode of The HealthCast, Phil Zappone sits down with Bill Zagorski, CEO of Centennial Adultcare Center, to explore one of healthcare's most overlooked solutions: adult day services. Bill shares his journey from scientific research into healthcare leadership and discusses how adult day programs improve quality of life for seniors while reducing caregiver burden. They explore person-centered care, aging in place, healthcare innovation, AI applications, and why adult day services may be the missing piece in addressing America's growing caregiver crisis.

In This Episode, You'll Learn:
How Bill transitioned from scientific research to healthcare leadership
The origins and growth of Centennial Adultcare Center
Why adult day services remain underutilized nationwide
The impact of person-centered care on seniors and caregivers
How transportation improves access to care
The role of AI and technology in adult day healthcare
Why caregiver support is critical to long-term health outcomes
How therapeutic programming improves engagement and quality of life
The future of value-based care and community-based healthcare

Chapters
00:00 Introduction & Meet Bill Zagorski
00:35 From Scientific Research to Healthcare Leadership
02:05 Early Lessons Running a Healthcare Business
03:57 Why Person-Centered Care Matters
04:19 Centennial's First VA Contract & Expanding Care for Veterans
06:50 What a Typical Day at Centennial Looks Like
08:46 Adult Day Services vs. In-Home Care
09:54 Expanding from One Location to Three
12:31 The Critical Role of Transportation in Healthcare Access
13:49 What Makes Adult Day Services Successful?
15:45 Why Adult Day Care Remains Underutilized
21:06 The Biggest Challenge: Awareness
23:40 Understanding Caregiver Burnout
26:56 AI, Technology & Healthcare Innovation
30:24 Growth Plans for Centennial Adultcare Center
33:00 Measuring Outcomes Through Art, Music & Movement Therapy
35:58 Advice for Families Considering Adult Day Services
37:46 Where to Learn More About Centennial Adult Care Center
39:19 Final Thoughts & Closing Remarks

Episode Resources:
Website | https://centennialadultcare.com
LinkedIn | https://www.linkedin.com/in/william-zagorski-5a158a8/

Check out what I do helping small businesses here:
Website | https://nxaihealth.com/
LinkedIn | https://www.linkedin.com/in/phil-zappone-647957379/

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