『The Balancing Item: The AI Oversight Cost Your Business Case Never Priced』のカバーアート

The Balancing Item: The AI Oversight Cost Your Business Case Never Priced

The Balancing Item: The AI Oversight Cost Your Business Case Never Priced

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Every AI business case counts the hours saved. Almost none counts the hours added: the reviewing, correcting, and supervising that AI outputs demand before anyone can rely on them. That labour is real, and in most organisations it is absorbed silently by people on top of their existing roles. In this episode of The Board in the Machine, Mario Thomas, Chartered Director and Fellow of the Institute of Directors, examines the cost the True Investment Profile predicted and Boards have not priced. Research published in March 2026, surveying nearly one and a half thousand full-time workers at large American companies, gives the consequence a name: a distinct mental fatigue that attaches to heavy AI oversight loads, while workers using AI only to replace routine tasks report less burnout, not more. The burden is a work-design outcome, and work design is something Boards can govern. Mario sets out the governance response. Price the oversight in every business case. Design review into roles rather than on top of them. Set span-of-control expectations for human and AI working. Balance the portfolio between burnout-reducing replacement and fatigue-generating augmentation left unresourced. Watch the leading indicators of a control under strain: review backlogs, rubber-stamping rates, error escapes, and attrition in oversight-heavy roles. This episode is for directors, chief executives, and the Boards who attest to effective human oversight while the humans providing it are at cognitive capacity. The closing question is the one that matters: which of those attestations would survive an honest capacity audit? Read the full article at mariothomas.com
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