In this episode of The Art of Therapy, we explore what it truly means to understand the client’s frame of reference. We talk about active listening, suspending your own perspective, and why it matters that the client feels understood—not just heard.

🎧 Subscribe now and master the art of communication in therapy.

Learn more about CPD-accredited, in-person training at Treatment Works:

https://treatmentworks.co.za/training/

What really happens when we communicate—and why does it so often go wrong?

In this episode, Dr Warwick Phipps and Marizaan Koen unpack the 8-step communication model to reveal the hidden complexity behind every therapeutic interaction. From misaligned tone and timing to decoding errors and behavioral feedback, they explore why communication so often goes off track—and how to make it more effective in therapy.

Whether you're working with individuals or couples, this episode will help you:

• Understand the 8-step model of communication

• Recognize where communication typically breaks down

• Teach clients how to better understand and express themselves

• Strengthen your own therapeutic presence and clarity

🎧 Subscribe now and master the art of communication in therapy.

Learn more about CPD-accredited, in-person training at Treatment Works:

https://treatmentworks.co.za/training/

In this episode of The Art of Therapy, we explore how to practise person-centred therapy—not just understand it theoretically. We share practical tools, subtle mindset shifts, and the importance of presence, authenticity, and deep listening in the therapy room. Keywords: person-centred therapy, clinical practice, psychotherapy tools, therapeutic presence, client-centred care.