In this powerful episode of The Antifragility Reframe, Dr. Frank L. Douglas sits down with mediator and restorative practitioner Leah Brown, FRSA, to uncover how organizations can genuinely repair harm, rebuild trust, and strengthen workplace culture. If you’ve ever witnessed dysfunction, unresolved conflict, or a lack of accountability in your workplace, this episode offers a grounded and transformative perspective on how repair should be done.

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Episode Summary:

In this episode of The Antifragility Reframe, Dr. Frank L. Douglas sits down with Leah Brown, FRSA, founder of The WayFinders Group, an expert mediator and restorative practitioner specializing in repairing harm within organizations.

Together, they explore workplace dysfunction—specifically, what happens when harm is done, trust is broken, and employees feel stripped of agency. Leah walks us through real situations she has mediated, including harassment grievances, leadership failures, and the cultural barriers that keep organizations from addressing root issues.

This conversation reframes conflict as an opportunity—not for punishment—but for healing, growth, and stronger cultures. Leah also shares a powerful four-stage blueprint her team uses to move organizations from dysfunction to repair.

If you lead people, work with teams, or are navigating harm within your workplace, this episode offers grounded, compassionate insight.

Key Topics

• The reality of organizational dysfunction and lingering harm
• Why acknowledgment is the foundation of workplace repair
• How mediation differs from restorative practice
• The challenge of restoring agency to harmed employees
• Why HR limitations often prevent true organizational healing
• How leaders can reframe conflict and cultivate psychological safety
• Leah’s four-stage blueprint: Acknowledgement, Apology, Accountability, Amends
• How to help employees move from “what happened to me” to “how do I move forward stronger?”

Timeline Summary

[00:04] — Introduction: What happens when dysfunction harms an organization

[01:08] — Meet guest Leah Brown, FRSA

[02:11] — The complexity of organizational challenges and mediation

[03:00] — A real case: harassment grievance and its aftermath

[05:17] — Understanding outcomes: what harmed employees actually need

[06:20] — Why desired outcomes are often unachievable without acknowledgment

[07:41] — Is “preventing future harm” a realistic goal?

[08:30] — Limitations of HR and workplace mediation

[10:45] — Context matters: culture, leadership, and repeating patterns

[11:07] — Reframing perspectives for both parties

[11:53] — What happens after the conflict is “resolved”?

[12:40] — Psychological safety, trust, and rebuilding relationships

[13:27] — Leah’s closing insights on dysfunction and repair

[13:42] — The four-stage blueprint for restoring trust

Links & Resources

• The WayFinders Group – Organizational repair, mediation & restorative practice
• Connect with Dr. Frank L....