What if the biggest opportunity in your fixed ops department isn’t working harder… but seeing clearer?

In this episode of the Fixed Ops Roundtable, I’m joined by Pete Carusone, President & CEO of VisionAST, and Ed Roberts, COO of Bozard Ford Lincoln, for a real, no-nonsense conversation about why how we look at our numbers matters just as much as what we’re measuring.

We dig into a hard truth many dealers don’t want to admit: most of us are still managing fixed operations in the rearview mirror. Monthly reports. Lagging indicators. Emotional decisions. And then wondering why nothing changes.

This conversation challenges that thinking.

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What we discuss in this episode:

• Why real-time metrics beat monthly scorecards every single time
• How to avoid analysis paralysis by focusing on just 3–5 numbers that actually move the needle
• The danger of running your department on emotion instead of data
• How visual dashboards can become powerful coaching and training tools
• Why “keeping score” fuels healthy competition and better performance
• What mobile service profitability really looks like when you track it van by van
• And how data helps you stop justifying results… and start improving them

Ed shares practical, boots-on-the-ground insights from Bozard Ford Lincoln, including how his team uses data to create accountability, uncover opportunity, and make smarter decisions today—not next month or next year. Pete breaks down how dealers can simplify the chaos, align their teams, and build momentum by making the numbers visible, relevant, and actionable.

If you’re tired of reacting, guessing, or explaining away results—and you’re ready to lead your fixed ops department with clarity and confidence—this episode is for you.

Listen to the episode featuring Pete Carusone & Ed Roberts for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Pete Carusone & Ed Roberts

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement