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That Super Show

That Super Show

著者： Neil Benson & Sarah Penn
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That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.Copyright 2026 Neil Benson & Sarah Penn マネジメント マネジメント・リーダーシップ 個人ファイナンス 政治・政府 経済学
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  • FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address

    FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address
    2026/08/23
    #34. The new era of super legislation: how much is too much—and who pays? Sarah and Neil dig into the government's proposed reforms with Financial Services Council CEO Blake Briggs, uncovering the central tension: how do you craft effective consumer protections after the First Guardian and Shield disasters, without layering on so much complexity and cost that it stifles the industry and confuses members?The discussion pulls no punches on who shoulders the fallout from bad actors—with good advisers, super funds, and even unrelated sectors picking up the multimillion-dollar CSLR tab for a handful of failures.Blake Briggs is blunt: unless reforms get costs down, the logic of "spreading pain" through ever-wider levies won’t last. The episode also covers why banks are being deliberately sidelined from the new advice model, the ongoing struggles to police dodgy lead generation and advertising, and the philosophical question of whether we’re training the public to expect zero risk; or shouldering the cost for market events nobody can insure away.Who should listen:Product, risk, or legal leads at APRA-regulated super funds facing a regulatory overhaulAnyone working in compliance, policy, or practice management wrestling with uncertainty about CSLR costs or due diligence reformsTrustees or directors trying to gauge what the next three years look like in advice, advertising, or member communicationsHighlights04:01 Engaging with industry regulations09:14 Challenges in Financial Advisory Market12:16 New rules on financial cold calls13:43 Legitimate competition in financial advice19:46 Discussing market risk and consumer expectations22:32 Superannuation due diligence improvements25:33 Changes to CSIR compensation rules30:02 ASIC's funds management reforms32:11 Investment liquidity and consumer expectations35:49 Risks of uninformed investing41:03 Drafting and refining legislation process44:50 Government reforms in investment industry47:08 Upcoming industry session and gala dinnerBlake Briggs, Chief Executive, Financial Services CouncilConnect with Blake Briggs on LinkedInFollow Financial Services Council on LinkedInVisit Financial Services Council websiteAttend FSC Retirement Summit: 22 Oct 2026, SydneyThat Super ShowThat Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.Visit That Super Show website and become a newsletter subscriberEmail hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestionFollow That Super Show on LinkedInFollow That Super Show on YouTubeYour CohostsSarah PennSarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.Connect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting websiteNeil BensonNeil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.Connect with Neil on LinkedInFollow ChandlerCX on LinkedInVisit ChandlerCX websiteMentioned in this episode:Chandler CX Digital Forms You know that eight-page PDF form that scares off half your members before they finish page two? We turn it into a smart, mobile-first digital form. Prefilled, validated in real time, signed on the spot and straight through processed into your registry. https://www.chandler.com.au/cx-receive/receiveChandlerCX
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    47 分
  • Bringing AI to Super: Australian Food Super’s New Member-Friendly App and the Future of Advice

    Bringing AI to Super: Australian Food Super’s New Member-Friendly App and the Future of Advice
    2026/08/18

    #33. Australian Food Super’s Dan Musson and InvestStream’s Gary Bryan join Neil and Sarah to dig into the realities - not just the AI-pilled promise - of using AI to make super advice genuinely usable for everyday Australians.

    Most digital super tools feel like bland calculators or force members into a Woolworths-like DIY experience, making the complex even harder. Australian Food Super wanted not just self-service, but truly member-friendly advice, especially for a membership base often new to the Australian workforce or with limited financial and language literacy. Their answer was a new app, built with InvestStream, that uses conversational AI layered over robust, regulated mathematical models turning intimidating jargon and forms into real conversations, accessible explanations, and actionable choices.

    Highlights
    • Why regulated industries like super can't just 'plug in' chatbots and hope for the best—instead, they need compliance-first, auditable tech with tight guardrails.
    • The strategic advantage: Smaller funds, with less bureaucracy, can innovate faster and co-design tools to genuinely fit their members, not just copy what’s easy.
    • How conversational AI, when used right, isn't about replacing advisers, but making complex calculators accessible, demystifying concepts, and driving real outcomes for ordinary Australians.
    • The ongoing balance: Surviving and thriving with regulatory ambiguity, and making member-first innovation work while waiting for clearer guidance from ASIC or APRA.

    Who should listen:

    • Fund executives and trustees at smaller/boutique superannuation funds looking to use tech to leapfrog larger competitors.
    • Product, member experience, or digital leads wrestling with how to use AI without compromising compliance or trust.
    • Anyone in regulated financial services seeking practical, first-hand lessons on deploying chat-driven digital advice—without the “wild west” risks.

    "It's easy to set the tool to deliver to the guardrails. It's hard when you don't know where the guardrails are going to be."

    —Dan Musson, Aus Food Super

    Timeline

    04:07 Introducing AI at ASFA Conference

    07:41 Developing Financial Modeling Processes

    12:45 Discussing AI Regulation and Trust

    14:20 Regulation lagging behind technology

    19:20 Simplifying complex legal info

    21:48 Understanding member concerns with super

    24:59 Testing product ideas with feedback

    29:09 Developing compliant insurance conversations

    32:21 Embracing innovation and risk balance

    34:39 Rethinking superannuation industry challenges

    39:31 Improving member support and resources

    40:34 Future plans for member-focused tools

    Guests

    Dan Musson, chief experience officer at Australian Food Super

    • Connect with Dan on LinkedIn
    • Follow Australian Food Super on LinkedIn
    • Visit Australian Food Super website

    Gary Bryan, chief product officer at InvestStream

    • Connect with Gary on LinkedIn
    • Follow InvestStream on LinkedIn
    • Visit InvestStream website

    Mentioned in this episode:

    ChandlerCX Internactive Statements

    It’s annual statement time for superannuation funds and ChandlerCX is busy developing interactive statements that are engaging personalised microsites for members. Think of it like Spotify Wrapped for superannuation. Visit https://www.chandler.com.au/add-ons/interactive-statements.

    ChandlerCX
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    42 分
  • Prime and Aware Merger, Fee Hikes, and the Pricing Challenge in Superannuation

    Prime and Aware Merger, Fee Hikes, and the Pricing Challenge in Superannuation
    2026/08/09
    #32. Neil Benson unpacks the growing pressure on Australian superannuation funds to clearly explain what members pay for, and whether scale, complexity, and rising costs are delivering genuine value.Central tension: As more funds merge, raise fees, or tweak insurance, the old argument that "bigger is better" isn't enough. Members, regulators, and boards now demand concrete proof that these changes actually improve retirement outcomes, service, and member experience—especially as costs climb and the product gets more complex to explain.* Blooper: Prime Super's 140,000 members would represent 10% of the enlarged Aware Super member base, not 1%. Neil should have stuck to his notes.Key arguments and questions explored:Mergers like Prime Super and Aware Super may boost size, but Neil challenges whether these scale plays tangibly benefit members, especially from the dominant fund's perspective.Insurance changes at BUSSQ Super underline difficult trade-offs between providing better cover and increasing cost, especially for underinsured sectors. The real issue is whether members understand (and want) what they’re getting.Fee increases at giants like AustralianSuper raise hard questions: If scale was supposed to lower costs, why are fees going up? Is new spending—on tech, cyber, compliance—making members’ lives better, or just making the business bigger?As funds like Spaceship Super seek higher fees to enter complex investments like private credit, Neil warns it’s not enough to promise higher returns; funds owe members a transparent, easily understood rationale.The big challenge across these stories: Can funds make their increasingly sophisticated offerings understandable and defensible without alienating members or regulators?Who should listen:Fund trustees or executives facing member questioning about mergers, fees, or insurance changesCX, product, and insurance leads in super funds wrestling with how to communicate value to disengaged or skeptical membersAnyone in superannuation tasked with justifying strategy to regulators or boardsRESOURCESPrime Super and Aware Super announce plans to explore Successor Fund TransferAustralianSuper lifts administration fees while investment costs declineBUSSQ ups insurance cover, costsSpaceship Super ups fees on private credit exposureThat Super ShowThat Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.Visit That Super Show website and become a newsletter subscriberEmail hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestionFollow That Super Show on LinkedInFollow That Super Show on YouTubeYour CohostsSarah PennSarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.Connect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting websiteNeil BensonNeil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.Connect with Neil on LinkedInFollow ChandlerCX on LinkedInVisit ChandlerCX website
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    17 分
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