Thanking People for Their Criticism
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Thanking People for Their Criticism
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概要
Episode 9, Thanking People for Their Criticism, centers on handling criticism to strengthen relationships in construction, based on Paul Schwinghammer’s book. Instinctive defensiveness erodes trust; the counterintuitive move is to sincerely thank the person who raised the issue. Genuine gratitude signals respect, confidence, and collaboration, turning tense moments into “relationship bank account” deposits. Practical guidance: deliver a heartfelt thank-you; acknowledge the emotion behind the concern (“I understand why that’s frustrating”); ask clarifying questions to practice active listening; and, most importantly, follow through with visible action. Framing feedback as shared problem-solving disarms conflict, encourages early honesty from clients and trades, and builds a healthier jobsite culture. Consistent, sincere responses during inevitable mistakes, delays, or quality concerns convert negatives into trust-building opportunities and reinforce a reputation for humility and continuous improvement.