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New year, same us.

We have been on a bit of a hiatus as we have been navigating new cultural realities and showing up in real time for our communities.

In this fresh episode of Terms of Service Podcast, we sit with hospitality leader Eric Schuster for a grounded and necessary conversation on conscious hospitality - not as a trend or talking point, but as a leadership responsibility rooted in accountability, awareness, and care.

This dialogue explores what happens when hospitality is examined beyond guest experience and brand optics, and instead through the lived realities of the people who sustain it.

Together, we unpack how legacy systems within hospitality have normalized burnout, emotional labor, and disposability and why intention alone is no longer enough to justify outcomes.

Eric reflects candidly on leadership evolution, power dynamics, and the personal reckoning required to move from growth-at-all-costs thinking toward people-centered decision-making.

We examine the structural roots of burnout in hospitality, challenging the industry’s habit of framing exhaustion as an individual resilience issue rather than a design flaw.

From wage structures and scheduling instability to the emotional toll of service work, this episode centers the human cost that is too often rendered invisible.

The discussion also confronts the tension between capital, growth, and ethics; exploring what it means to say no, slow down, or redefine success when financial pressure conflicts with values.

Eric speaks to the responsibility leaders carry when people’s livelihoods are involved, and the importance of transparency, humility, and accountability in building trust across different verticals of leadership.

This episode is not prescriptive, nor is it performative.

This is a reflective, honest and necessary narrative asking a central question facing the industry today:

If hospitality is built on care, who is responsible for caring for the people who make it possible?

As always - we thank Blind Barber Chicago for hosting this necessary conversation.

See you soon,

- The T o S Crew

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In this exciting drop we welcome Kelly Rozny, the force behind The Pro Wino, a platform redefining how we think about and experience wine education.

Kelly brings years of hospitality expertise into the wine world, bridging the gap between industry professionals and enthusiasts with an approach that is conscious, approachable, and sincere.

Together, we dive into her career journey, her pivotal moments in wine, and the mission behind The Pro Wino - making wine education engaging, inclusive, and accessible.

This interactive tasting-inspired conversation explores how hospitality shaped Kelly’s vision for wine consulting and education while also exploring why she founded The Pro Wino and what she aims to bring to the community.

In addition, breaking down misconceptions that make wine feel intimidating, what industry training through The Pro Wino looks like and key takeaways for hospitality participants.

We also discuss sustainability and ethical practices in wine through her work with Verivine, the evolving wine landscape post-COVID while balancing her many roles as an educator, consultant, and entrepreneur.

This is a masterclass of how authentic, human-centered education can reshape the industry.

As always, we thank Blind Barber Chicago for hosting this necessary conversation and a wine discussion that speaks the language of the industry.

We'll see you soon.

- The T o S Crew

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Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts.

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Absolutely honored to sit down with Sam Zeitlin, the founder of Zeitlin’s Delicatessen, a nontraditional yet undeniably cool Jewish deli that’s reshaping how Chicago experiences cultural food traditions.

From his early pop-up successes to the much-anticipated opening of his first brick-and-mortar in Lincoln Park, Sam opens up about the tension between honoring legacy and reimagining it for today.

For him, building a deli has never been about nostalgia alone; it’s about creating a living room for the city, a place where food, memory, and migration intersect.

We discuss how Sam’s upbringing and cultural identity shaped his hospitality lens long before he entered the industry.

The challenges and wins of balancing tradition with innovation in Jewish food, how Zeitlin’s is more than a deli, it’s a home base for community and cultural belonging.

We also explore the importance of integrating business with his passion for his family and being a responsible cultural steward in a city where culinary identity is ever-evolving.

Sam reminds us that food can be a love letter—to heritage, to place, and to the people. In this narrative where culture meets craft, this is a representation of the commitment we all share to ensure that hospitality is not built for one person but for all communities in which they serve.

Follow along on their exciting journey, pop ups and if able - throw them some support for their next chapter here.

As always, we want to thank our partners at Blind Barber Chicago for hosting this necessary conversation.

See you out there,

The T o S Crew

Need to catch up?

Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts.

It matters and so do you.