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TLF Gems

TLF Gems

著者： TLF Research
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 The Podcast from TLF ResearchCopyright TLF Research 2021 経済学
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  • Closing the loop with customers

    Closing the loop with customers
    2025/12/18
    Greg talks to Stephen about his recent webinar “Closing the loop with customers”. They talk about the different loops that need to be closed, some ways to do it, and agree that every customer deserves feedback if they want it. You can watch the webinar here: https://www.tlfresearch.com/webinars/essentials-closing-the-loop-with-customers/
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    1分未満
  • Action Planning from Customer Insight

    Action Planning from Customer Insight
    2025/07/22
    Stephen and Greg chat about arguably the most important part of customer insight – using what you learn from customers to improve the customer experience. You can download the action plan template mentioned in the episode here: https://www.tlfresearch.com/downloads/cx-tools-and-templates/action-plan-template/ And if you want more detail, we also run an online course on action planning: https://www.tlfresearch.com/training-events/on-demand-action-planning-from-customer-insight/
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    1分未満
  • TLF Conference 2024

    TLF Conference 2024
    2024/10/08
    In September we held our first conference since the pandemic, and it was really good to be back. Greg and Stephen talk through the speakers and discuss some of the highlights of the day (not just the food).
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    1分未満
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