In this episode from the 2025 Responsible Hoteliers Summit, Tiffany McGrath hosts Frauke Aoun, General Manager at Affini Tribute Portfolio Residence by Marriott, to explore what authenticity in hotel teams truly means:

✔️ Building trust and transparency amongst hotel teams

✔️ Creating a shared purpose when it comes to turning hotel operations more sustainable

✔️Giving teams a voice in sustainability by engaging them early on in the sustainability process, and ensuring strategies are executed across the entire hotel — not just kept at the leadership level.

Frauke also highlights the importance of bringing teams into decision-making and valuing their feedback to drive real, hotel-wide change.

At Sustainability Kiosk, we help hotels involve their teams in sustainability from the start, so it becomes a shared effort everyone can contribute to. Reach out to us to find out how we can support your hotel.

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In our latest conversation at Responsible Hoteliers Summit 2025, Tiffany McGrath sat down with Monica Tofilis, Senior Manager - Business Solutions at Intertek Cristal, to explore how assurance and standards can drive genuine, organisation-wide change in hospitality.

Monica reminded us that:

✔️ Sustainability starts at the top, with leaders driving team empowerment, green investments, and training while setting company-wide sustainability goals.

✔️ Having sustainability standards should never be a check-box exercise, but a meaningful framework that embeds responsibility and positive change across every level of the business.

✔️ You can't manage what you don't measure - so measurement of sustainability data is extremely important for goal development and growth.

As a global leader in risk management, safety, and sustainability assurance, Intertek Cristal supports hotels and tourism businesses in building trust through verified best practices and continuous improvement.

Because real progress happens when standards drive action - not just compliance.

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🌿"We are not looking for perfect. Being sustainable is a long process and it can't happen overnight."

Sustainability Kiosk's Tiffany McGrath sat down at the Responsible Hoteliers Summit 2025 with Francesca Bennardo from Sustainability Hive, a Green Key national operator for Qatar, to talk all things Green Key certification for hotels.

Francesca walked us through the certification process and explained how important it is for hotels to gather their sustainability data in order to understand where they currently stand and how they can steer the hotel toward becoming more sustainable.

Green Key auditors like Francesca look for evidence that sustainable practices are implemented consistently, not just planned on paper, and that the hotel is actively fostering a culture of responsibility at every level.

As Francesca emphasised, sustainability doesn’t happen overnight — it requires commitment, persistence, and a willingness to embed change across the entire organisation.

At Sustainability Kiosk, we offer simple, practical support with certification and day-to-day sustainable practices. If you're ready to take your hotel operations in a greener direction, we’re here to help. Get in touch and we’ll guide you through the certification process, making it simple and stress-free

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