If you're wondering why clients aren't buying from you or why the ones who do seem to undervalue your work, the answer isn't always more leads — it's the experience you're creating from the very first touchpoint.

Welcome to another episode of Websites Made Simple with me, Holly Christie.

In this episode, I'm talking about what we are really selling when we are selling websites — and it's not the number of pages or the platform. It's the experience. From the first discovery call to the handover manual, every touchpoint either builds confidence or erodes it.

We get into:

1. Why discovery calls convert better than email enquiries — and how to structure them
2. How to follow up after a call so you stop losing warm leads
3. What your contracts should protect you from (and why so many designers get this wrong)
4. How to keep clients informed and feeling involved throughout the build
5. When to refer out — and why knowing your boundaries makes you more professional, not less
6. What good aftercare looks like (hint: it's not a two-hour Zoom dump)
7. Why you should be checking on the results your websites produce for clients

If you want better clients, better money, and a process that makes people tell their friends about you, this one is for you.

Check out: https://websitesmadesimple.co.uk/sparks-group-mentoring/ It's a supportive group mentoring session for website designers and developers to bring their questions, roadblocks, ideas, and "is it just me?" moments.

Come and find out more at https://websitesmadesimple.co.uk or email me at hello@websitesmadesimple.co.uk

Skip to the good bits:

00:00 What you're really selling (it's not a website)

01:30 Why discovery calls convert better than email

03:00 Screen sharing and building confidence on the call

03:41 Following up after the call — and why timing matters

05:00 The follow-up email template Holly uses

06:00 How many times to follow up before letting go